Can end user able to translate the knowledge articles directly in portal

Saranya2
Tera Contributor

‎12-12-2023 02:23 AM

Hi All,

 

Can end user able to translate the knowledge articles directly in portal?

 

Thanks,

Saranya

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Astik Thombare
Tera Sage

‎12-12-2023 02:28 AM

Hi @Saranya2 ,

 

No, by default, end users cannot directly translate knowledge articles in the ServiceNow portal. However, there are several options to achieve this functionality, depending on your specific needs and ServiceNow version:

1. Dynamic Translation:

  • ServiceNow offers built-in Dynamic Translation capabilities that allow end users to request translations of knowledge articles through a "Translate" button. This button triggers a workflow that sends the article to a translation provider like Google Translate or Microsoft Translator. Once translated, the article is displayed in the user's preferred language.
  • This requires setting up Dynamic Translation through the ServiceNow platform configuration and configuring the translation provider.

2. External Translation Links:

  • You can embed links within the knowledge articles that lead to external translation services like Google Translate. Clicking the link will open the article in the chosen language on the external platform.
  • This provides flexibility in translation options but requires adding links manually to each article.

3. Custom UI Action or Script:

  • You can develop a custom UI Action or script that triggers a translation process when users click a button or perform specific actions on the knowledge article. This can involve integrating with external translation APIs or utilizing ServiceNow's Dynamic Translation capabilities.
  • This offers more control over the translation process and user experience but requires development effort.

4. Third-party Plugins:

  • Several ServiceNow Store plugins offer translation functionality, such as Knowledge Translation by ITM Workflows or Multilingual Knowledge Base by EasyAsk. These plugins provide additional features and customization options compared to built-in solutions.
  • This requires purchasing and implementing the plugin, which can have associated costs.

Here are some resources that might be helpful:

Ultimately, the best option for your scenario will depend on your specific requirements, technical capabilities, and budget. I hope this information helps you determine the most suitable approach for enabling end-user translation of knowledge articles in your ServiceNow portal.

 

Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.

 

Regards,

Astik Thombare

 

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-12-2023 03:01 AM

Hi @Saranya2 

 

NO, it is not directly possible. Asa suggested by @Astik Thombare multiple ways to do the translation. 

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Saranya2
Tera Contributor

‎12-12-2023 05:00 AM

hi @Astik Thombare,

if we translate article using dynamic translation will it created new version for translated language?

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Astik Thombare
Tera Sage
In response to Saranya2

‎12-12-2023 05:04 AM - edited ‎12-12-2023 05:06 AM

Hi @Saranya2 ,

 

No, translating an article using ServiceNow's Dynamic Translation won't automatically create a new version for the translated language. The translation happens on-demand and dynamically, without altering the original article itself.

Here's what happens when you translate an article with Dynamic Translation:

  1. Detection: The system detects the language of the original article.
  2. Translation: The system uses the configured translation service to translate the article into the desired language.
  3. Display: The translated content is displayed alongside the original article, typically in a separate section or overlay.

The original article remains untouched, and its version history remains unchanged. The translated content is considered a temporary view, not a separate version.

However, you have some options if you want to create a separate version for the translated article:

  • Use the "Publish Translated Content" feature: This feature allows you to manually publish the translated content as a separate article version. This is useful if you want to review and edit the translated content before making it publicly available.
  • Integrate with other translation management systems: ServiceNow can integrate with third-party translation management systems that allow you to create and manage translated versions of your content.

Ultimately, whether or not to create a new version for the translated language depends on your specific needs and workflow.

 

Overview:

Activation:

Translation APIs:

Publishing Translated Content:

Additional Resources:

Please mark ✅ Correct if this resolves your issue, and also mark 👍 Helpful if you find my response valuable based on its impact.

 

Regards,

Astik Thombare

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