Can I Call a catalog item from within another catalog item?

[psenkow1]

We have a catalog item to request access to jump servers.   As part of this, the requester needs to also tell them if they need access to a database(s) and what those are.

We have another catalog item that is to request access just to 2 specific databases.   These two databases require special work to be done (special approvals, etc.).

I would like to change the request for access to Jump Servers, such that IF they also request access to one of these 2 special databases, then it calls the catalog item for databases, and collects the information from that catalog item; adds it to Jump Server request, and puts all the information then into the request ticket.   I would rather not have to duplicate the variables on the database request, into the jump server request.

The reason for this is, if there is ever a change to the database request, we will only need to make the change in one place. Since the jump server request is calling the database request, the changes would be automatic in the jump server request.

Can anyone tell me if this is possible, and how to do it?

Your help is really appreciated.

[Chuck Tomasi · Accepted solution]

Hi Patricia,

It almost sounds like you want an order guide...

http://wiki.servicenow.com/index.php?title=Service_Catalog_Order_Guides

[psenkow1]

Thank you!   I haven't made it work yet (pulled off to work on something else).   But so far this looks like exactly what I need!

[Chuck Tomasi]

Thanks for the update.

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Thank you

[wiltonr]

I have a similar question as this.   Is there a way to call another catalog item from within a catalog item?   I'm familiar with Order Guides but our organization does not want to use them because they can't be used on Mobile.   So i have a need for something very similar to an Order Guide for Onboarding but want to be able to make use of a couple of existing catalog items.   Are there options that will work on mobile?

Thanks,

Rhonda