Can I copy a catalog item from global scope to custom scope

[kavitha_cr]

Hi All,

I created a new scoped application called "Automation" using AES. I have to replicate a catalog item which already exists in Global scope. While I'm in the Automation scope I opened the cat item and copied it by using the copy button and the cat item got copied completely to the new scope.

Are there any other things that needs to be taken care of post copying? or Is there a better way to achieve this?

Thanks in Advance,

Priya.

[Saurav11]

Hello,

As per the support article:-

       To convert your solution from a global scoped application to a unique scope, you will need to recreate your application and move the logic over manually:

• • System Applications > Applications > Create New
  • From there, recreate your table names, scripts, etc. and copy/paste the logic from your existing app/update set over to the new record

Please find link to the support article:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820186

Please mark my answer as correct based on Impact.

[Musab Rasheed]

Hello,

Check Scripts/UI policies and everything related to catalog item, If it is copied correctly then no need to worry otherwise recreate it, Also check flow designer/Workflow if at all associated.

[Community Alums]

@kavitha_cr Hello, 

Can I add catalog items from the global scope to the Customer Service Portal which is in the Customer Service application scope?