Can i edit Guided self service in servicenow

Ankit Kumar6
Tera Contributor

3 weeks ago

In guided self service how can i make view my response expanded by default and can i change the label or text of continue button?

For reference i am attaching the screenshot

 

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abbasshaik4
Tera Sage

2 weeks ago

Hello @Ankit Kumar6,

Please refer to the link below:
https://www.servicenow.com/community/employee-center-forum/change-behaviour-on-guided-self-service/m...

 

If it is helpful, please mark it as helpful and accept the correct solution. By referring to this solution in the future, it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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Vaishnavi Lathk
Mega Sage

2 weeks ago

Hello @Ankit Kumar6 ,

Yes, you can edit Guided Self Service in ServiceNow, though some changes depend on the OOB options or minor customizations.

1) Make responses expanded by default:

  • In the GSS Designer, open the specific question or step. Some widgets let you set the default state to expanded.

  • If the option isn’t available, you’ll need a small client script or UI script to automatically expand the response when the page loads.

2) Change the label/text of the Continue button:

  • Open the step in the GSS Designer that displays the button. Check if there’s a label or text property you can edit.

  • If not, you can override it using a client script tied to the widget.

Tips:

  • Test changes in a sub-production instance first.

  • Avoid modifying system scripts directly; use scripts or widget options to stay upgrade-safe.

So, with a combination of step properties and small scripts, you can achieve both expanding responses by default and updating the Continue button label.

Thanks.

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