Can I give users the ability to read a record ad-hoc?

[Patrick Quinlan]

We've installed the System Status Page V2 which enhances the system status page in the portal. One of the features of this is the ability for a user to click an 'I'm Affected Too' button to automatically create an incident. 

Management wants the new incident to mirror the parent incident associated with the outage record. Regular users, however, don't have the ability to read the incident table except for incidents they've submitted. What happens when they click the button is that an incident is created, but is missing key information that should have been copied from the parent incident. 

We don't want to give all users the ability to read all incidents. What options do I have to get the values from the parent incident into the new incident? 

The script that creates the new incident is being executed by a widget button, running server side script but apparently runs as the logged in user. Is there a way to run this script as the system instead?

[amaradiswamy]

Hi @Patrick Quinlan 

You can add these users as watch list members to be able to view the parent incident. Or else, you can create a business rule to copy short description, description, work notes and comments from parent incident to child incident