Are you looking to add this to a dashboard? what are you ultimately going to do with the data?
I ask because even though there are scripts being created, you could just do a report on the incident table?
Show all incidents that are in Progress and equal to or greater than 10 days
we have something similar, but we use show me anything that is in progress and not updated in 5 days. Those are ones that my ServiceDesk manager needs to be aware of so he can action accordingly.
