Can't amend destination in Homepage Destination Rule (Xanadu SOW 6.1.4)

gregmc83
Kilo Guru

Has anyone had an issue in SOW 6.1.4 where you cannot amend the destination URL even as an admin and I'm in the right Application Scope, the field just remains greyed out, been through the usual rules and policies etc but can't see any reason why. 

 

Want to set the SOW Dashboard as the default landing page rather the initial donuts.

1 ACCEPTED SOLUTION

Hi @gregmc83 

I think this is a known issue. I tried it on my end with an elevated role, but it still didn’t work. It looks like the ACL is blocking it. I’m on OSW 7.1.0. You may need to change the ACL or better log a case.

I suspect this issue occurs due to the recent query range ACL.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @gregmc83 

 

Any screenshot where you are trying this?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul, from SOW Admin

gregmc83_0-1750087000576.png

and then in there the screen is all greyed out with exception of Order;

gregmc83_1-1750087053440.png

 

Hi @gregmc83 

I think this is a known issue. I tried it on my end with an elevated role, but it still didn’t work. It looks like the ACL is blocking it. I’m on OSW 7.1.0. You may need to change the ACL or better log a case.

I suspect this issue occurs due to the recent query range ACL.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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