Catalog task update

[kmannem]

Hi everyone,

I’m facing an issue in Flow Designer where my flow will create a task and check for a condition where state is shipped. If state is shipped it should update the assignment group / assigned to fields. But its not working.

What I have:

• Flow triggers Catalog Task.

• Condition checks:

  • State = Shipped

  • Destination = Cambridge

• Then I use “Update Catalog Task Record” action

Is there anything I might be missing in updating assignment fields via Flow Designer?What’s the best practice to assign groups dynamically based on conditions in Flow Designer?

Any help or pointers would be greatly appreciated!

Thanks in advance 🙏

[timothywick]

I have a question: How are you "holding" your condition checks until the field(s) are updated?   A Flow snippet would be helpful to see what can be done to help out.

[yashkamde]

Hello @kmannem ,

are you using Wait for Condition action before your "If" block.

This tells the flow to pause until the Task record state is actually "Shipped ".

If everything configured right, plz share the flow execution context screenshots where the issue lies.. 

[Aditya_hublikar]

Hello @kmannem ,

As per question , you are creating one catalog task using flow am i right ? if state is change you have to assign particular assignment group for that task .

When you create that catalog task wait checkbox is checked ?

when this check is checked at that time flow will not executes next action until an unless this task is close. Please ensure that this is unchecked.

You can  assign assignment based on certain condition is by using  decision table  .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[desaiakash0]

Hi  ,

I think you need to select the Service Catalog as the trigger.
Based on what criteria you are creating the catalog task, you must specify that first. After that, you can use an If condition to check the state of the catalog task and then use the Update Record action accordingly.

Please try to provide more details about where exactly you’re getting the error. If possible, share a screenshot this will help community members understand the issue better.

Kindly check my screenshot below and let me know if you need any further assistance.

Regards,
Akash