Can't be able to select the custom notification created on sysapprover_approval in Flow Designer

[Sarah Bouil]

Hi,

I have created a Flow Designer for a Service Catalog and in that I have created a Send Notification activity. I have also created notifications on sysapproval_approver table to approve or reject the RITM. But I am not able to select the notification which i have created in the table(sysapproval_approver) column of send notification I am not able to select table as sysapproval_approver.

[Harish KM]

Hi @Sarah Bouil Ask for approval action itself will trigger the OOB approval request notification to the approver, you dont need additional notification, If you need custom notification then use send email action in flow instead of send Notification action

[Sarah Bouil]

Hi, I tried to send email action but I could not be able to provide links to approve or reject the RITM. Once user click on Approve the RITM it should be re-direct the link to sysapprover_approval page in ServiceNow. So I tried to achieve this thru Send Email but I could not be able to achieve it so I tried to create a custom Notification and this need to be trigger from Flow Designer.