Issue with Oder Guide submission by BR servicenow

Nikhil63
Tera Expert

Hi,

Configurations -
We are creating an order guide for user onboarding and submitting it when the user gets inserted in the SN by the business rule.

Under the Order Guide, I am using multiple Catalog item
1. Onboard a User
2. Order a new device.
3. Office 365 licenses


On the 'Office 365 licenses' item, we have some licenses (checkboxes) with their prices. and I have to make it true as per the user's country (like - IND, US, and UK).

Process -
I am using BR to submit the order guide.
After submitting the Order guide, I am using workflow (on Office 365 licenses item) to check the user's country and update the checkbox as per their location.

I am trying it with BR but same issue

 

Issue -
It's updating the checkbox, but the price is not getting updated on RITM.

 

Screenshot 2024-04-01 at 6.00.51 PM.png

 

1 REPLY 1

Vishwa Pandya19
Mega Sage

Hello,

 

Can you share the BR script that you are using?