Issue with Oder Guide submission by BR servicenow
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‎04-01-2024 05:35 AM
Hi,
Configurations -
We are creating an order guide for user onboarding and submitting it when the user gets inserted in the SN by the business rule.
Under the Order Guide, I am using multiple Catalog item
1. Onboard a User
2. Order a new device.
3. Office 365 licenses
On the 'Office 365 licenses' item, we have some licenses (checkboxes) with their prices. and I have to make it true as per the user's country (like - IND, US, and UK).
Process -
I am using BR to submit the order guide.
After submitting the Order guide, I am using workflow (on Office 365 licenses item) to check the user's country and update the checkbox as per their location.
I am trying it with BR but same issue
Issue -
It's updating the checkbox, but the price is not getting updated on RITM.
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‎04-01-2024 11:48 PM
Hello,
Can you share the BR script that you are using?