Can't Edit Catalog Item While Its State is Draft

[Snow Tomcal]

Hi All,

I'm trying to create a catalog item but I get an error that says that I can't edit the item while it's checked out. I checked the item and it's state is draft and the field check_out is empty so I can not understand why I get the error above.

Does anyone knows the reason for this error or knows how to fix this?

Thanks in advance :))

[Mark Roethof]

Hi there,

Might it be a Scope issue? And is it a custom Catalog Item or an out-of-the-box one which is read-only / protected?

[swathisarang98]

Hi @Snow Tomcal ,

Could you please share the error message which you are getting ?

and also please check the below support article which might be related to your issue ?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996126 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang