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Can´t Start Instance of Welcome to Service Now - Next Experience task, navigation and access (Conte(

AdrianoPioM
Kilo Contributor

Hello Guys! 

 

Hi everyone! I'm new here and I'd like to know if anyone has had trouble logging into their instance again? Since yesterday I've been having problems starting a new instance to try. I was having trouble validating the Welcome to Service Now - Next Experience task, navigation and access (Content), because it kept showing the error: "Did you perform these tasks as Platform User [platform.user], make sure you are not Admin user? Did you successfully pin the 'All' menu and create a favorite for Self-Service > Knowledge? Are you sure you favorited the Knowledge MODULE and NOT the homepage or article itself?" even after following all the steps. I closed the instance to see if I could validate the Task Result, but it won't come back.

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @AdrianoPioM ,

 

Do the Task activities impersonating Platform User. 

 

Validate your steps checking this video

https://www.youtube.com/watch?v=eF_BTSOWyeg

https://www.youtube.com/watch?v=Jn9_9opCrUI

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Following these simple steps, you can easily complete your lab assessment on ServiceNow
Next Experience, Navigation, And Access Task#servicenow #servicenowcertification #Service Now