Can´t Start Instance of Welcome to Service Now - Next Experience task, navigation and access (Conte(

[AdrianoPioM]

Hello Guys! 

Hi everyone! I'm new here and I'd like to know if anyone has had trouble logging into their instance again? Since yesterday I've been having problems starting a new instance to try. I was having trouble validating the Welcome to Service Now - Next Experience task, navigation and access (Content), because it kept showing the error: "Did you perform these tasks as Platform User [platform.user], make sure you are not Admin user? Did you successfully pin the 'All' menu and create a favorite for Self-Service > Knowledge? Are you sure you favorited the Knowledge MODULE and NOT the homepage or article itself?" even after following all the steps. I closed the instance to see if I could validate the Task Result, but it won't come back.

[Tanushree Maiti]

Hi @AdrianoPioM 

Raise a case to Now learning support team in Servicenow university for assistance. They will solve your issue.

Note: I have seen support team generally not respond back at weekend. wait for Monday

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home