Can this ITSM DemoHub narrative be on a non-GenAI instance? [Service Operations ITSM + ITOM Yok]

[Community Alums]

Hi,

Yokohama instance, cleanly followed the process post-zBoot.

Narrative name: Service Operations ITSM + ITOM (Yokohama)

We have several instances but not all can be GenAI enabled and I would like to install an ITSM & ITOM focused narrative via DemoHub on an instance without GenAI. However the narratives for Yokohama ITSM / ITOM seem to mention Now Assist. This demo instance we would like to have ITSM Pro / Ent, not Pro+ GenAI (that is a diff instance). 

What will happen if I install this narrative, will the VA just work like the traditional ITSM Pro VA narratives?

Or will the orchestration fail because the instance is not GenAI?

Thanks

[also, if I posted in the wrong forum section please let me know]

[Mark Manders]

Haven't tried this one myself, but any installs will mention the dependencies. If you can enable it on the instance, you can use it without AI. It can be limited, but you can still use it.

[Community Alums]

Thanks for the reply Mark! I am still looking to see if anyone has tried this though as we have limited ability to reimage if it goes wrong, for example the VA is broken because of this dependency.