Can we capture Slack thread replies into ServiceNow Incident record?

Bharat Shinde
Tera Contributor

‎10-11-2023 05:07 AM

Hi,

 

We have a requirement of posting Incident details from ServiceNow to slack channel. This is achieved using Slack spoke and we are able post Incident details to slack channel using Slack action.

 

Further we would like to capture all the replies of that posted Incident thread from slack into ServiceNow Incident record. 

 

Appreciate if someone has any idea on this.

 

Regards,

Bharat .

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Bharat Shinde
Tera Contributor
In response to Bharat Shinde

‎10-12-2023 04:18 AM

Hi @nowgpt ai 

 

One more question, what if someone puts images/screenshots/attachment in the slack thread reply, can we also bring same in SN incident record as attachment?

 

Any idea? 

 

Regards,

Bharat.

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