Can we configure SLA's on approvals

Eswar Chappa
Mega Sage
Mega Sage

As part of my Workflow, I had some Approvals on (sysapproval_approver table), client requested me to capture the time taken for the approval decision. Can we create an SLA definition for the same and capture the time taken for approval. Suggest me how we can solve this.

5 REPLIES 5

Musab Rasheed
Tera Sage
Tera Sage

Hello,

No, you cannot create SLA for approval table. Mark my answer as correct if that helps

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Musab is there is any Alternate solution to catpure time taken for approval activity?.As per my requirement client want to capture the time taken for approval activity.

Brian Hoban
Tera Contributor

While it is true that you cannot create a SLA against the approval table, nothing prevents you from generating an SLA against the change_request itself (say, starting when the state changes to authorized, ending when the change state changes to scheduled, as this occurs when the change is approved). This definitely will handle requirements for single group approvals. You will likely need to be a bit more creative when it comes to multi-stage approvals, but it can be done.
You could easily create a custom field to store the current approval group, set it via the approval workflow, and update the SLA to retrigger on the field change.

rachelconstanti
Mega Sage

@Eswar Chappa - did you ever get a solution to this?  I am tasked with the same...