Sla for multiple approvers on RITM

[thirumala2]

HI All ,

I have a requirement  of adding multiple sla's for Ritm based on approval's after which once all approved will create sctask .

Now 1. approval goes to manager - 1sla triggers for 2 Business days .

2. approval goes to one group - 1 sla for 4 bd 

3.approval goes to another group - 1 sla for 4 bd 

4. after that simulataneously 2 approval should generate 1 for a user another 1 is grp approval - user approval should have  sla of 2 bdays and group approval should have sla of 4 bdays .

Note : I have already tried with wf activity (name,sys id) filter to differentiate in start condition of sla. Its not working .

Kindly help in resolving this requirement .Thanks in advance .

[Rajesh_Bhise · Accepted solution]

Hello @thirumala2 , 

As per my understanding, you should apply SLAs on approval records which would have RITM as Approving record.

Based on trigger conditions of approval records, you can configure SLAs.

If this gives you idea, please do not forget to mark this answer correct and helpful. This enhances our interest to provide solutions/ideas for similar problems.

Thank you,

Rajesh

[Mike Rae]

You cannot create an SLA on the 'sysapproval_approver' table, but you can create an SLA record on the 'sysapproval_group' table.  The filter can be specific to the catalog item and group assigned the approval.  As an example, you can set the start condition to be (State is Open & Approval_Group is group1 & and Parent.Requested_Item.Item is your_catalog_item). The stop condition can simple be (State is Closed)

The SLA record will show on the 'sysapproval_group' table. You would need to add the 'Task SLAs' related list to the form to see them on the record.  

Thanks, 

Mike