can we define ola on tasks which will be calculated as sla on request

[Reshma2]

can we define ola on tasks which will be calculated as sla on request

[ELMAHDI]

Yes, you can define Operational Level Agreements (OLAs) on tasks and calculate them similarly to SLAs on requests by using the SLA (Service Level Agreement) engine

[Pradeep Thipani]

Hi @Reshma2 ,

Please find the below responses which might help you!

https://www.servicenow.com/community/sysadmin-forum/ola-s-and-sla-s/m-p/3057254

https://www.servicenow.com/community/itsm-forum/difference-between-sla-and-ola/m-p/823570

Thanks,

Pradeep

[AndersBGS]

Hi @Reshma2 ,

 please clarify your question as it doesn’t make sense what your asking? 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

 Anders