Difference between sla and ola ?

[elizabeth keen]

difference between sla and ola in servicenow 

[Abderezak ZADRI]

Thank you for this explanation, it is well explained

[Vinayak Patil2]

Hi,

1. Service Level Agreement focuses on the service part of the agreement, like uptime of services and performance. On the other hand, Operational Level Agreement is an agreement in respect to maintenance and other services.

2. The Service Level Agreement is basically a contract between a service provider and a customer. OLA is an agreement between the internal support groups of an institution that supports SLA.

3. When comparing the target groups, the OLA has smaller target group than the SLA.

4. Unlike the OLA, the SLA connects the service providers to the customers.

5. The Operational Level Agreement is more technical than the Service Level Agreement.

[mrbenwhite]

Thanks for the helpful article, especially in regards to OLA!!