can we define ola on tasks which will be calculated as sla on request
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‎10-15-2024 03:13 AM
can we define ola on tasks which will be calculated as sla on request
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‎10-15-2024 03:15 AM
Yes, you can define Operational Level Agreements (OLAs) on tasks and calculate them similarly to SLAs on requests by using the SLA (Service Level Agreement) engine
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‎10-15-2024 03:26 AM
Hi @Reshma2 ,
Please find the below responses which might help you!
https://www.servicenow.com/community/sysadmin-forum/ola-s-and-sla-s/m-p/3057254
https://www.servicenow.com/community/itsm-forum/difference-between-sla-and-ola/m-p/823570
Thanks,
Pradeep
Regards,
Pradeep
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‎10-15-2024 02:26 PM
Hi @Reshma2 ,
please clarify your question as it doesn’t make sense what your asking?
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
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Anders
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