Can you change the display name from "Work notes (private)" to "Work notes (internal")?

[Simon Ohle]

Hello,

is there a possibility to adjust the field? 
It is confusing to some employees, who think work notes is only meant for themselves rather their whole team.

Cheers,

Simon

[Willem]

It should also work for agent workspace, as the script mentions:

else /* For agent workspace, service portal, angular mobile app */
        translatedMsg = getMessage('{0} (Private)', g_form.getLabelOf('work_notes'));

Which uses getMessage as well.

Have you tried clearing the cache for ServiceNow with cache.do in the Application navigator and clearing the browser cache?

[Willem]

I have found the Issue. The Client script is set to Isolate Script True.

If I change that to Isolate Script is False (unchecked) it works in Service Portal:

(note: Isolate script is per default not on the Client script form. You can add it to the form or list)

[Simon Ohle]

Hi Willem, 

thanks for taking the time. It works now, even with "Isolate Script" on. I just had to wait for a bit longer. 

Cheers,

Khar

[Kalyani35]

Hi Willem, 

I am trying to achieve same but can not find the record in the Message (sys_ui_message) table with Key as  {0} Private.

[Simon Ohle]

Hi Medha, 

could you copy your query here? 

It should be something like this: yourinstance.service-now.com/sys_ui_message_list.do?sysparm_query=keySTARTSWITH%7B0%7D%20(Private)&sysparm_view=

Also:

Can you find the clientscript:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

?