Can you change the display name from "Work notes (private)" to "Work notes (internal")?

Simon Ohle
Kilo Guru

Hello,

is there a possibility to adjust the field? 
It is confusing to some employees, who think work notes is only meant for themselves rather their whole team.

 

find_real_file.png

Cheers,

Simon

1 ACCEPTED SOLUTION

Willem
Giga Sage
Giga Sage

There is a Client script used for this:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

 

Here you can see the label is coming from translated message:

find_real_file.png

 

You can adjust the message by adjusting or adding a Message as follows:

find_real_file.png

 

(So leave the Key as is and change the Message. Do this for each language you have).

 

Another option is to change the Client script directly.

View solution in original post

15 REPLIES 15

mr18
Tera Guru
Tera Guru

Hi Khar

Right click on the form header and open configure dictionary
Search in Label "Work Notes (private)" and rename the label to Work notes (internal)

find_real_file.png

This is not correct, since the label is only called "Work notes". It gets translated via a client script as explained below.

Willem
Giga Sage
Giga Sage

There is a Client script used for this:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

 

Here you can see the label is coming from translated message:

find_real_file.png

 

You can adjust the message by adjusting or adding a Message as follows:

find_real_file.png

 

(So leave the Key as is and change the Message. Do this for each language you have).

 

Another option is to change the Client script directly.

Thanks for the answer. This solves the problem for the normal incident form but on the Agent Workspace its still the old "message". Do you know whats the difference?