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Resolved! Auto replies on resolved/close tickets

Hello,I am looking to send auto-replies on email that either resolved or closed. I tried the solution discussed in the threadAuto Reply Email for Closed and Resolved IncidentsHowever, the event discussed in the above thread is not sending the auto re...

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shalini44 by Tera Expert
  • 3710 Views
  • 18 replies
  • 0 helpfuls

Resolved! tracking software licence renewals

We have a situation where some Software Licences are expiring and causing incidents as they need to be renewed.These are "internal" but follow a similar pattern to something akin to QAS (for anyone in UK).They are valid for 90 days and then we need t...

mrswann by Kilo Guru
  • 6577 Views
  • 5 replies
  • 2 helpfuls

CI Verification and Merge CIs

CMDB and Asset have been separate in my company.   CMDB is in ServiceNow.   Asset is in HP Asset Manager.   We will be migrating all assets to ServiceNow.   Not knowing how CIs and assets will coalesce with each other, I enabled Enforce CI Verificati...

tsho by Giga Contributor
  • 2696 Views
  • 5 replies
  • 3 helpfuls

Attachments are missing

Currently we are attaching some template to the catalog item form variables and we are allowing our users to download the form from the service catalog and attach it while submitting a request.The problem is that attachment's are missing and this iss...

Do you ask clients to rate your service on resolution of a ticket? Do you give them an option to re-open a resolved ticket? or even an Escalate a ticket on-demand? ...

we're looking to do all the above so planning to give clients to agree or disagree with our resolver groups closing tickets.the plan is to allow the end user to click a happy, indifferent, sad face if they agree that the ticket can be closed .. if no...

paris1 by Kilo Contributor
  • 1675 Views
  • 7 replies
  • 0 helpfuls

Resolved! UI Action, check mandatory fields.

Hi I have a UI Action in change with a script that checks mandatory fields. But it only checks one fields at the times.How do i set the UI Action to check for all fields onClick.function approval(){   if(g_form.getValue('short_description') == ''){  ...

Thomas Vogh by Tera Contributor
  • 7358 Views
  • 4 replies
  • 1 helpfuls

Resolved! Asset - Installed on?

Hi All,I'm creating a view for assets and want to add similar tab CI have which shows installed software. The closest I got with out of the box option was adding software packages(cmdb_ci_spkg) to related list but that won't show anything as it on it...

Greg42 by Mega Guru
  • 1406 Views
  • 2 replies
  • 2 helpfuls

CMDB BSM Relationship Best Practices

Greetings everyone,Getting into Discovery + CMDB within my company. Starting relationship building for Business Service Maps and wondering if any standards exist for best practices or examples? Checked Community + Wiki couldn't really find much in th...

Streaming error: java.lang.RuntimeException: Streaming error: com.glide.rest.serializer.impl.JSONSerializer.handleSerializeException(JSONSerializer.java:154) and java.lang.reflect.UndeclaredThrowableException: java.lang.reflect.UndeclaredThrowableExc

I am getting 2 errors while trying to insert fields on CMDB table.java.lang.reflect.UndeclaredThrowableException: java.lang.reflect.UndeclaredThrowableException: com.sun.proxy.$Proxy41.setStatus(Unknown Source)com.glide.rest.handler.impl.ErrorHandler...

Resolved! Service Catalog Space Between Variables, Record Producer Variable Space

Variables in the Service Catalog can leave large amounts of white space between other variables when using containers, or in other words the padding / margining of the height are larger than usual.   This happens at times for many reasons :This is re...

space visual.png incode.png
igaray by ServiceNow Employee
  • 4186 Views
  • 5 replies
  • 0 helpfuls

Issue logging into ServiceNow using Chrome Browser

I am having an occasional problem when logging into our production instance using Chrome.   We have ADFS configured for SAML so we have single sign on.   Every so often several IT users are being prompted for their username and password.   I try in d...

shawhan1126 by Giga Contributor
  • 4888 Views
  • 3 replies
  • 1 helpfuls