Resolved! How can I automatically redirect users to SSO (IDP) login screen
Using SSO, how can I redirect to SSO (IDP) login screen rather than going through ServiceNow login screen?
Forum Posts
Adding child ticket number for notes to parent incident notes section
Hi, we currently have something setup in our dev instance for testing where we can create child tickets for incidents which can then be assigned to other departments to work on. Most of this is setup now.One last problem we are having is that when ...
Resolved! Asset Management - Stockrules Task
I am working on Stockroom, Stockroom types, and Stock Rules and having an issue with the Stock Rules task that is generated. I read on the wiki where starting in Calgary (we are currently on Dublin), if your stock rule has a restock option of vendor ...
Manage onboarding of new CIs
I work for a very young company that it just developing out ITSM processes. Currently, we manage onboarding new CI's through email and our ITSM Manager manually adds the CI to ServiceNow. I have been looking into options of using interceptors but se...
Resolved! Is it possible to perform a dynamic contains(me) search on a Watchlist?
We have had requests to create a shared report that would allow a person to see all of the task-based records that they own, are assigned to, or are watching that have been updated since some past interval. I'm very close to having this with the exce...
Credentials for side_door.do?
Hi,I'm a beginner in ADFS, SAML.I understand that side_door.do is to bypass SSO and get in using external authentication.What credentials does the admin need to use for username and password to get in?Normal sign in credentials are not working.
Close ticket as duplicate
Is there any OOB functionality available to close the ticket as"Duplicate"?I want to have a feature to close my tickets (incidents/tasks) as duplicate , please share your thoughts
Integrating SCCM within ServiceNow
Good morning,We have recently implemented SCCM (Configuration Manager 2012 R2) into our Estate and have had ServiceNow (recently upgraded to Fuji) for about two years.I would like to know if it is possible to integrate SCCM into ServiceNow without ne...
Asset/CI and custom fields
If my understanding of how this works is completely wrong, I apologize and would greatly appreciate some correction. I'm planning on taking the asset course in a few weeks however I'd like to get a little bit of a head start with populating printers ...
URL encoding an ampersand as text
How do I identify an '&' as text when it is part of a field value?Here is the url:https://dayzim.service-now.com/nav_to.do?uri=incident.do?sys_id=-1%26sysparm_query=impact=2%5eurgency=2%5epriority=3%5eincident_state=3%5ecaller_id=javascript:gs.getUse...
How to add a link on an error message
Hello all, I am trying to add a link to an field error message. This is what I have so far but it is not working, it keeps giving me the actual URL instead of turning it into a link. Would you be able to point me in the right direction on how to get ...
Certificate X.509 about to expire-how to change it
One of our DER-Trust Store Certificates is about to expire. We have gotten a new certificate but I would like to know how to modify the current settings to add the new certificate without any downtime. I am new on this so I would appreciate if any st...
Resolved! ServiceNow / Security - Is it a risk to disable a "X-Frame-Options HTTP response header" property?
I have a customer who would like to know the "practical consequences/risk" of deactivating a property in ServiceNow.The property glide.set_x_frame_options is saying:Enable this property to set the X-Frame-Options response header to SAMEORIGIN for all...
Table rotation vs table extension
Hi folks,I am a newbie in the Table Rotation and extension space, and wondering if I could get some idea from you guys, Based on Wiki ServiceNow Table Rotation and Extension references http://wiki.servicenow.com/index.php?title=Table_Rotation#gsc.tab...
need to update models on assets
Assets were populated from CI's for our initial data load.The issue I am having is many of my assets have an unknown model since it wasn't listed in the model table. When I look at the CI, it has a model but it is not listed in the asset record itsel...
