Can you change the display name from "Work notes (private)" to "Work notes (internal")?

Simon Ohle · ‎10-20-2020

Hello,

is there a possibility to adjust the field?
It is confusing to some employees, who think work notes is only meant for themselves rather their whole team.

Cheers,

Simon

Willem · ‎10-20-2020

There is a Client script used for this:

Modify Work notes Label

yourinstance.service-now.com/nav_to.do?uri=sys_script_client.do?sys_id=24ac15175b123300ac18290291f91a4f

Here you can see the label is coming from translated message:

You can adjust the message by adjusting or adding a Message as follows:

(So leave the Key as is and change the Message. Do this for each language you have).

Another option is to change the Client script directly.

View solution in original post

Drew Carpenter · ‎08-01-2022

This doesn't appear to work in the new Configurable Workspace. The fields in the form view do get their labels updated, but the fields inside the Activity Stream Compose component do not.
Does anyone have a way of getting them changed inside the component? (This is the OOB CSM/FSM Configurable Workspace)

Mark Roethof · ‎10-20-2020

Hi there,

You can just update the UI Message. Nothing more, so no scripting needed, no editing of scripting, etc..

Just the Message of a UI Message to update.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Simon Ohle · ‎10-20-2020

If this is the same solution as the one above: This solves the problem for the normal incident form but on the Agent Workspace its still the old "message". Do you know whats the difference?

If not: Could you elaborate excactly what to do?

Cheers,

Simon