Resolved! difference between normal change and standerd change
what is the main difference
Forum Posts
Resolved! How to display error message in the service portal using business rule.
Hi All, I want to display error when he is entering the value more than 10 in the field. Through client script it is working fine but using business rule i want to show error message in the portal. IP Range is the field where i am actually trying for...
In how many ways we can Import data into servicenow
Without creating transform map how we can transfer data to target table from staging table? I know two ways to import data- 1) using import set 2) directly from table is there another way to transfer data. TIA.
Custom preview email notification using OOB notification display ui page not working as expected
Hi All, In one of our custom UI action, We have used "notification_display" UI page to preview email by passing record sysid and notification sysid. Till Jakarta it was working fine but after upgrading to Madrid it is not parsing the record sysi...
Resolved! How to print the Array values in New Line in ServiceNow Portal
Hello All, Im trying to send the array values from script include to Server Script. When i send from Script include i can see that the array values are getting sent in New Line. I get the array values in the Server script and trying to print in the ...
Auto Resolve ticket
I am trying to figure out how to do this. Here is the scenario I am trying to solve for. Someone logs an incident, IT picks it up and replies and puts the ticket on hold - awaiting caller. User does not reply within 3 business days and then IT want...
Auto close the related child task on closure of parent task.​
Hi All , I have a requirement All the child tasks should closed when closing the parent task which are tagged under parent task.​Parent task contains 500 child tasks are tagged. If Parent task is closed then all the 500 child task should be closed....
Resolved! Confirmation message on button on order guide
Hi All, I am currently scoping order guides and the functionality. One thing I am noting on Step 2 of the guide there is a previous button. If that button is selected then it will go back to the previous screen but the data on step 2 will be lost. I ...
Can you link Service Portfolio / Service Offerings to Catalogue Request Items?
I am currently designing an ITOM focused Service Catalogue in a greenfield ServiceNow Implementation and am trying to understand how the Service Portfolio Management elements interact with other areas in ServiceNow - all the documentation seems to te...
FAILED TRYING TO EXECUTE ON CONNECTION glide.28 (connpid=958445): INSERT INTO sp_widget
Hi Community, getting errors in logs. any one while trying to move the update set in test environment and how this issue can be resolved? Whats does this mean and how to resolve it. Anybody with some input would be a great help. Thanks.
Deployment/Implementation plan for ITSM module
Hello Experts, We will be deploying new ServiceNow (ITSM module) environment to Production in few weeks. Customer asked us to provide an implementation/deployment plan, which covers all the activities pre-deployment (day-by-day), during deployment (h...
How to add edit the Banner on Service Portal
How to update the Banner with the Welcome message? I edited the welcome mesage here in Paint but have a requirement something like this to add on the ServiceNow Portal as Welcome messgae on the Banner/ Header.
Resolved! Change management actual start and end date getting populated on clicking implement
Hi, When user clicks on implement, actual; start date gets populated and when one clicks on review , actual end date gets populated we have requirement that the actual start date and actual end date should be within planned start and end dates else a...
Table field ignored when importing to a choice list
Hi I am a beginner so slowly learning.I have an issue when importing a xls file into a choice list. The steps I followed below Create an xls file as per below and savingRight click and show choices and right click on bar to importInsert - select the ...
Resolve De-Duplicate Tasks made from the CMDB Health jobs running
Hi,My boss wants me to find out how to resolve the De-Duplicate Tasks that are created whenever the CMDB Health job runs and detects duplicate CIs. I need to know how to resolve the tasks without deleting any of the CIs even if they are duplicates. I...
