When users are requesting items, certain requests do not run the 'Default' sc_request workflow. The workflow is set to 'Run the workflow always' with no conditions, so my understanding is that it should run anytime a record is inserted in the sc_requ...
Hi there, does anyone know how to remove the resolve button from the Major Incident Module work bench? im having a heck of a time even finding where this button is defined.Looked into the Major incident UI Pages but did not have any luck. Any assista...
I've run into a recurring problem when converting 'paper' forms into catalog items, in that many times a variable numbered, but repeating set of elements needs capturing. I'm rather new to ServiceNow, and was wondering if I'm just ignorant of a solut...
I am working in a update set in DEV and made a change to some Categories that didn't work. I went to the In Progress update set and deleted the last entry. However, the change is still there. I do not want to Complete-and-Back-Out this update set bec...
Good Day SNC, I have a request from the business to create a report showing how many tickets a Help Desk agent is assigning to themselves. Essentially the agent would assign themselves the ticket and saving or resolving the ticket after assignment,...
Hi, On the service portal, on all the forms (Record producer) that have a mandatory field when I try to submit a ticket I got this error Failed to load resource: the server responded with a status of 400 (Bad Request). To resolve this problem, I have...
'state=requested^group=NULL^source_table=std_change_proposal^due_dateONYesterday@javascript:gs.beginningOfYesterday()@javascript:gs.endOfYesterday()' in the script above, there's a due date which checks for due date on yesterday. i need it to check...
Hi, I created a new field in which I want to pupulate some other fields (three fields). I am using functions fields glidefunction:concat. I wanted to concat the fields number, assigned_to and requested_by. But the fields requested_by and assigned_to ...
Hi All, Is there any relation between following tables , If exist what type of relationship is that 1. Incident 2.problem and 3.change management tables.
Hello - I am looking for recommendations or best practices when designing catalog items. I am working on designing service requests and trying to decide a consistent approach for requesting access or security roles to different applications or system...
I created an user profile manually in service now. I provide a temporary password and when the user try to access snow received the following error: AADSTS90020: The SAML 1.1 Assertion is missing ImmutableID of the user How I can resolved that?
Currently running Kingston Version One of our service desk analysts just received the below email and I am unsure why as the INC its connected with has not breached and is not near How do i turn of these emails?
I enabled the Service Portal plugin (as we were on Express and we were migrated to Enterprise Jakarta) and we were recently upgraded to Madrid. We want to take advantage of the Madrid layout of the Service Portal. Yes, there is a difference, particul...
HI All, I am trying to update value in location table based upon address, city, state, zip. In a transform map i make all 4 field coalesce = true. I want to update my record if my coalesce conditional match or else it should not record any new record...
Hi, the Annotation variable type is not working on the service portal, do you know how to fix that? Thanks,
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