We are working on getting our stockrooms set up and I have a couple of questions. I am hoping someone can provide some guidance on set up or best practice. 1) If I set up hardware as a consumable it seems we cannot retire or dispose of these items. T...
I would like to create a survey where if they answer yes to a specific set of questions, it would create a record in a table, and show a link to that table, otherwise, it shows generic text. Could anyone tell me on how to do this please?
Hello, I have a similar question as asked here https://community.servicenow.com/community?id=community_question&sys_id=b9b54321db1cdbc01dcaf3231f961998 Basically, when clicking into a module that is a 'List of Records', is there a way to have the li...
how to call script include in server side and Client side? i need example?
I Have a Catalog Item which prompts (using an Onload Client Script) for Agreement or Cancel to a Terms and Conditions. When a User Clicks 'Cancel' I want it to redirect to my portal homepage. Can I simply do this in the Catalog Client Script? If not ...
I would like to use a URL to create and populate a record with predefined values. I am able to populate all fields on the new form with the exception of a reference field. I will be able to provide the number of the record associated with the referen...
Geneva added the ability to copy a change request. We need to edit the fields that are copied on the change and the related change tasks. Where do we go to do that?
with an example
How do I get a developer instance spun up on line so we can better understand functionality and features for: 1. Major Incident Management application 2. Incident Communications Management 3. Notify 4. On Call Scheduling 5. Portal - major incident St...
Hi, I have created a Notification to inform users about Outages, this is working fine. The only problem I am experiencing is that push notifications are only sent if users enable it manually on their Settings > Notifications options.I need to make th...
I want to set a default value based on the condition and I tried below script in the default filed of dictionary but it didn't work. If type = group, set the responsibility to 'ABC'(sys_id=1233456667889) of new record only javascript:if(current.type...
Hi, if User is has no location value then display none value , should not display any other Choice Values Script: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (newValue === '') { return; }var user=new GlideRecor...
I have a large list of tickets that have breached SLA and I need to remove the breach. Instead of going into every record and changing to has breached = false I would like to be able to highlight all of them in list view and change from true to fals...
Hello - when I add an attachment on an incident form, it also adds the attachment to the additional comment field. Does anyone know if there is a way to add the attachment to the work note field instead? Thanks in advance.
I am writing a scheduled job for this which would retire a knowledge article, if it is in 'penidng retirement' state for more than 60 days. Any help would be appreciated.
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