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Resolved! Is it possible to do an attachment in ATF?

I need to do a mandatory attachment at the end of the Change management module, since the configuration steps is not available in ATF. how can i pass this step. Please suggest a way. please share script if available

Ijaazops by Kilo Expert
  • 2697 Views
  • 3 replies
  • 2 helpfuls

Resolved! SLA STOP condition when "Additional comments" are added.

HI All, I have a requirement for SLA STOP condition on inciddent. 1. SLA should stop when  "Additional comments" are added on incident form. I am not able to see "Additional Comments" field in sla condition drop down. How can i achieve this?

Call a processor in REST API

I am new to REST API and processor.  Can the processor can be used as an alternative to REST API? I created a demo processor and it is working fine, below is the code Is there any way I can call this processor in a BR/rest API call?   (function proce...

Kannan Nair by Tera Contributor
  • 1616 Views
  • 4 replies
  • 0 helpfuls

Scheduled Reports Hyperlink

I've got a number of scheduled reports being distributed by email (PDFs).Users have asked if the PDF can include hyperlinks the the tickets?   SImilar to how an email of a ticket allows direct connect to the ticket from the email, would be very usefu...

markmcp by Kilo Explorer
  • 2372 Views
  • 2 replies
  • 1 helpfuls

When discovering a Virtual machine instance, does discovery create a "Computer" or "Windows Server" record as well as the "Virtual Machine Instance"?

When discovering VMware using ServiceNow Discovery, I get several records which show up as VMWare Virtual Instance. However, there also seems to be an associated record which shows up as Computer, Windows Server or Linux Server and shows up as VMWare...

Tk2020 by Kilo Explorer
  • 2401 Views
  • 3 replies
  • 0 helpfuls

how to make hyperlink in catalog item variable

I have custom table which stores 4 variable (var1, var2, var3, var4). var2 depends on var1, var3 depends on var1 and var2, var4 depends on var1 var2 and var3. var4 stores different URLs. Requirement: on click of URL respective page should be open in ...

vanishree by Kilo Guru
  • 5565 Views
  • 4 replies
  • 1 helpfuls

Resolved! Checklist template in Incident Template

Hello! I am looking to create an Incident template that already contains a checklist template. We are planning to schedule this incident template to be created once a day, and we are looking to have this checklist already in the incident when created...

adri by Giga Contributor
  • 3794 Views
  • 4 replies
  • 6 helpfuls

Difference between event, alert, problem, and incident

Hello All, What is the difference between events, alerts, incidents and problems in ServiceNow world? What is the relationship between an alert and an incident? Is an incident synonymous with a ticket in ServiceNow? How do I create an alert/event in ...

Bill Smith2 by Kilo Explorer
  • 7277 Views
  • 5 replies
  • 3 helpfuls

GlideDateTime getDayofWeek resulting incorrect day

Hi, I have a requirement to set auto-populate CAB date based on Planned Start date. CAB meeting occurs usually every week Wednesday 2 p.m. I am writing a business rule for this and using GlideDateTime functions in the code. I am using getDayofWeekLoc...

Tina by Kilo Explorer
  • 5415 Views
  • 5 replies
  • 1 helpfuls