Attempting a new thread for this question. We needed to extend the sc_req_item table, which is done and most everything is working as needed. However, we're having issues with the variables not saving changes. The formatter is set up properly and sho...
Good Morning, I am trying to create a report that will give me survey results for an assignment group also down to user level. I am not sure how to view this information. I am currently using the Metric table but it only shows assigned to for the s...
I notice that OOB the incident_manager and incident_admin roles are provided. What do these roles do that the normal ITIL role does not do? I notice that incident_admin has access to reports while the incident_manager has access to Incident Properti...
A question has come up that I had never thought about before. I have some assumptions but want to know for sure. If you use a script for user criteria is that evaluated Server Side or Client Side?
I would like to rename a number of groups. Before I do I would like to check that there isn't anything in the system that will break as a result. I understand that it the guid of the group will be used in most relationships. So I assume the only thin...
HiI added the code from https://developer.servicenow.com/app.do#!/api_doc?v=geneva&id=r_CMDBTransformUtil-CMDBTransformUtil to a "onBefore" Transform Map Script.It workes very well, but unfortunately it ignores the Transform Map Script itself (the ...
Hi Guys, We would like to remove our Business Services and create new ones. We will still need to be able to run report etc on the old business services. Is there a way to make Business Service inactive? and avoid deleting. We don't want users to s...
Hi All, I'm trying to create a new Incident , when i select the assignment group field the selection of assigned to field will be restricted to select the person who belongs to the assignment group. Also, when the user select the assigned to field fi...
I have an Approval Coordinator set up in a workflow. I want to have an email (Basically saying that all approvals have been met) or a notification go out to all the approvers once all the approvals have been approved and the workflow moves on. I have...
Afternoon all, I've been tasked with implementing Field Service Management (FSM) for my organisation, the documentation for FSM requires some reading between the lines to get anywhere, so far progress is good. We are running London Patch 5. There is ...
Hi there, I have a requirement to create a calendar page which shows all planned change request and also users should be able to add their own custom events like meetings,appointments etc. Could you please help me where should i start to do this?
We currently have our production instance set up so that when a Change Request is approved, an invite is sent to our Outlook Calendar. Does anyone know if there's a mechanism to automatically include Change Tasks as well? The issue we're trying to...
Is there a way to export knowledge categories while preserving the hierarchy Currently when I export the categories, they all fall into one column, with the Parent ID column. But I would like to have it in a format that is easier to read i.e. multipl...
Where do I look to find out how many fulfiller licenses have been purchased and how many are assigned and available for assignment?
Hello Everyone, I have a scenario in my order guide that when form is not loaded completely user directly clicks on submit button without filling the mandatory field and REQ is created but with no details. So, can anyone suggest me how can I give...
