ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Default Request (sc_request) workflow not running on some REQs?

When users are requesting items, certain requests do not run the 'Default' sc_request workflow. The workflow is set to 'Run the workflow always' with no conditions, so my understanding is that it should run anytime a record is inserted in the sc_requ...

Resolved! How to remove Resolve Button on Major Incident Workbench

Hi there, does anyone know how to remove the resolve button from the Major Incident Module work bench? im having a heck of a time even finding where this button is defined.Looked into the Major incident UI Pages but did not have any luck. Any assista...

find_real_file.png
esebasti by Tera Guru
  • 3387 Views
  • 4 replies
  • 2 helpfuls

Resolved! In a catalog item, is there anyway to mimic an excel like table?

I've run into a recurring problem when converting 'paper' forms into catalog items, in that many times a variable numbered, but repeating set of elements needs capturing. I'm rather new to ServiceNow, and was wondering if I'm just ignorant of a solut...

D Dejesus by Tera Contributor
  • 5320 Views
  • 13 replies
  • 12 helpfuls

Resolved! Problem with function fields glidefunction:concat.

Hi, I created a new field in which I want to pupulate some other fields (three fields). I am using functions fields glidefunction:concat. I wanted to concat the fields number, assigned_to and requested_by. But the fields requested_by and assigned_to ...

Nimeku by Tera Contributor
  • 2142 Views
  • 2 replies
  • 3 helpfuls

Best practices for security access request catalog items

Hello - I am looking for recommendations or best practices when designing catalog items. I am working on designing service requests and trying to decide a consistent approach for requesting access or security roles to different applications or system...

Kyle29 by Tera Contributor
  • 2156 Views
  • 1 replies
  • 0 helpfuls

How the user can access snow?

I created an user profile manually in service now. I provide a temporary password and when the user try to access snow received the following error: AADSTS90020: The SAML 1.1 Assertion is missing ImmutableID of the user How I can resolved that?  

Resolved! SLA Breach Email

Currently running Kingston Version    One of our service desk analysts just received the below email and I am unsure why as the INC its connected with has not breached and is not near  How do i turn of these emails?  

find_real_file.png
Sylvia2 by Giga Contributor
  • 2603 Views
  • 3 replies
  • 1 helpfuls

Resolved! Reset to Service Portal Defaults

I enabled the Service Portal plugin (as we were on Express and we were migrated to Enterprise Jakarta) and we were recently upgraded to Madrid. We want to take advantage of the Madrid layout of the Service Portal. Yes, there is a difference, particul...

Mike_Bk by Kilo Expert
  • 2585 Views
  • 2 replies
  • 2 helpfuls

Transform map to avoid insert

HI All, I am trying to update value in location table based upon address, city, state, zip. In a transform map i make all 4 field coalesce = true. I want to update my record if my coalesce conditional match or else it should not record any new record...