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Resolved! Custom table - variable formatter - changes not saved

Attempting a new thread for this question. We needed to extend the sc_req_item table, which is done and most everything is working as needed. However, we're having issues with the variables not saving changes. The formatter is set up properly and sho...

Resolved! How do I retrieve results for survey based on assignment group?

Good Morning, I am trying to create a report that will give me survey results for an assignment group also down to user level.  I am not sure how to view this information.  I am currently using the Metric table but it only shows assigned to for the s...

What do the Incident Manager and Incident Admin roles do?

I notice that OOB the incident_manager and incident_admin roles are provided.  What do these roles do that the normal ITIL role does not do? I notice that incident_admin has access to reports while the incident_manager has access to Incident Properti...

tahnalos by Kilo Sage
  • 4326 Views
  • 1 replies
  • 2 helpfuls

How to check if changing Group names with our breaking anything

I would like to rename a number of groups. Before I do I would like to check that there isn't anything in the system that will break as a result. I understand that it the guid of the group will be used in most relationships. So I assume the only thin...

reachjake by Kilo Contributor
  • 1841 Views
  • 4 replies
  • 0 helpfuls

Resolved! Making Business Service Inactive

Hi Guys,   We would like to remove our Business Services and create new ones. We will still need to be able to run report etc on the old business services. Is there a way to make Business Service inactive? and avoid deleting. We don't want users to s...

hinakshi by Giga Contributor
  • 2293 Views
  • 6 replies
  • 1 helpfuls

Resolved! Field Service Management - Signature Pad

Afternoon all, I've been tasked with implementing Field Service Management (FSM) for my organisation, the documentation for FSM requires some reading between the lines to get anywhere, so far progress is good. We are running London Patch 5. There is ...

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Jamie Fraser by Tera Contributor
  • 1961 Views
  • 1 replies
  • 0 helpfuls

How to create a custom calendar page

Hi there, I have a requirement to create a calendar page which shows all planned change request and also users should be able to add their own custom events like meetings,appointments etc.  Could you please  help me where should i start to do this?

Automatic Outlook calendar invites for Change Tasks

We currently have our production instance set up so that when a Change Request is approved, an invite is sent to our Outlook Calendar.  Does anyone know if there's a mechanism to automatically include Change Tasks as well?   The issue we're trying to...

Resolved! Restrict request submission if mandatory field is not filled in.

Hello Everyone,   I have a scenario in my order guide that when form is not loaded completely user directly clicks on submit button without filling the mandatory field and REQ is created but with no details.   So, can anyone suggest me how can I give...

nisha2606 by Kilo Expert
  • 3075 Views
  • 16 replies
  • 2 helpfuls