Dear Colleagues, I need your advise in one huge topic that I am currently facing on. In my company we have ServiceNow since 2011, it's pretty old, huge and higly customized environment. Right now we are on Kingston. We just begins the decustomization...
Hi everybody, I am configuring a notification using the Default SLA Workflow. I use the "sla.warning.breach" in the notification, I select the incident table. I have 3 questions : 1) Do I have to change or create a BR or a script action to make it a...
Hey Everyone!So, I have a scheduled job that runs - to auto-close resolved cases. When it first was put together for Go-Live, it was supposed to be set for 5 business days, however (before i took this current position), it was set for 1 business day ...
I am new to ServiceNow. I have a field, "Due Date" that I need to add to "Worker Tasks", can someone assist me with the best steps to accomplish this?
Hi, what is the difference between cascade variable and variable sets. UI action: I selected one user from the Users List and selected the above option from list choice, I want to get the selected user details (name, email etc) in my script. Regard...
Hi all, I've got a service catalog item that contains a variable for the user's location. This variable is a Reference into the cmn_location table. So far, so good. When the user clicks on the browse icon, a list of available locations appears in a...
Hello, The IT department (Tier 1) are assigned HR related incidents (as an example, employee exit) that are category "Exit". I want to to restrict who can see those incidents (Category Exit, in this example but i have several categories i need to do ...
We just turned on Discovery. Enforce CI Verification has also been turned on for the model categories. We do not wish to create assets for virtual servers. So I have set the VMware models to "Don't create assets". However, we already have ove...
Hi ServiceNow Community, I could use some assistance with a strange issue with applying a template to a new Knowledge article. We're in the process of upgrading to London and are currently regression testing. One of the issues found was certain gr...
When trying to update a Workflow Activity, I am getting the following error: Match not found, reset to original Screenshot of the page with error:http://i.imgur.com/lQOVhG7.png Any ideas what might be causing this? I can't get this task to be u...
Hello SN Experts, I'm trying to make a Transform Map using source script for one field. The target field is a 'List field' type and what I what to do is fill this field with data from the source. Down below, is the script that i made. What I'm trying...
this ticket only assign by system administrator how can i assign this ticket?
I would like to create a Response SLA on Incident based on the Assigned to updating the incident. The SLA is not started until Assigned_to is populated. There is an Assignment SLA as assignment will be handled by a group. I tried to stop the SL...
Guys I know that we can add multiple "data table from instance definition" widget one by one in a single page(service portal). But I would like to show multiple "data table from instance definition" widgets on a same page using tab view(bootstrap).li...
Hi, Why gliderecord query does not return results while using in client scripts for non-admin users? e.g. var group = g_form.getValue('assignment_group'); var user = g_user.userID; var ir = new GlideRecord('sys_user_grmember'); ir.addQuery('group',...
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