Can you display catalog item variables on the service portal?

[Bcrant]

Hey, everyone!

I recently received a request that ultimately requires the customer to interact with variables on a specific catalog item from the customer portal. Is this possible? If so, is it possible to do by individual item and not a broader change? Any help is appreciated.

Thanks!

[ChuckAtTyler]

Hi Bcrant!

Definitely possible but depends on some specifics. Generally variables are associated with Catalog Items, to end users these are the questions. Customer Portal shouldn't change anything but it might. What is the specific requirement you are trying to fulfill?

https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/service-catalog-manag...

Let me know if you had any questions!

Thanks,

Charles Eldridge  

[Bcrant]

Thanks for the feedback and link. Much appreciated. Apologies for not being more specific in my post... I was looking for an option to display the variables after the sc_req_item had been ordered/submitted. Ashir's was also helpful in getting the info I needed.

Thanks again!

[Ashir Waheed · Accepted solution]

Hi @Bcrant 

If you want the customer to be able to view the Ticket Variables after they have submitted it on the portal you can do the following. 

1, In the Application Navigator, Navigate to the Standard Ticket->Standard Ticket Configuration.

2. You will be able to see few OOB records. 

3. According to your request table Incident,Requested Item. You can modified them or create a new one.

4. Open the record like for Requested Item table(sc_req_item).

5. You can see all the configuration setup for customer after the request is submitted.

e.g Info Region set the following on portal

Like wise after clicking on the Item you will be able to see Tab configurations on portal

You can use advanced checkbox to make it visible for individuals item rather then on broade

Regards,

Ashir Waheed

[Bcrant]

Thank you, Ashir! This information definitely helps.