How can we have a more "friendly name" displayed on Swimlanes in Visual Task Boards?
For this example - we have a task board where the Task table is the source and we have the following in the query: Active = True, State = Anything, and Assignment Group = TestGroup
The concept is to pull the 'Short Description' or other friendly name to display in the Swimlane.
As of right now all that will show up is the REQ#, RITM#, or SCTASK#
When managing multiple swimlanes in a particular Assignment group - these ID#-style labels are not very useful for the teams.
Per the following article we cannot define a 'String' value which is why 'Short Description' does not appear in the drop-down swimlane menu. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862322
" we show only those fields from the table which will be either choice field or reference field"
From this we attempted to create a custom field in the Task table named 'SwimlaneTitle' and set it as Reference type.
The field we selected was Task>>Short Description = is anything. But we still do not see the Friendly Name displayed.
I'm not sure why the behavior is different for Agile Boards and Agile Story values - as they will return as the friendly name/title in the task board just fine.
Any recommendations on a way to make this a reality for our REQ-type tickets?
