Can you export multi-row variable sets to excel doc?

Mitch B
Tera Contributor

While I do like the multi-row variable sets being visible on the RITM record there is an additional requirement that has come up from one of the service owners that would help their fulfillment teams to complete their work faster. The service owner would like to export the row/columns from the multi-row variable set into an excel document to make it easier to copy and past certain information. 

Is there an easy way to do this?

I consulted the product documentation in https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariableSets.html however I was not able to find an easy way to do this. Before I go down the rabbit hole of trying to develop a solution for this I wanted to check if anyone else has run into a similar requirement. 

6 REPLIES 6

Necho
Tera Contributor

Any luck with this?

Mitch B
Tera Contributor

Hi Necho,

 

We did not end up exporting the multi-row variable set data, instead we built an interface that parsed this data out to send to the other application.