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How to add user to ad group through workflow

Hello Community, How to add user to AD group through workflow. My actual requirement is a task will be created to one particular DL group. If once tasks gets closed complete, the user should get added to AD group. I have created that task which was m...

Resolved! Can't change caller on incidents

Hi, on our production instance, when trying to change the caller on an existing incident, no users appear when opening the search. However, this is not an issue on test or dev as clicking the search populates all users. I have checked permissions bet...

castle11 by Tera Expert
  • 1092 Views
  • 7 replies
  • 1 helpfuls

Missing RITM Variables

Hello Community, On submitting a catalog form, the RITM variables went missing. Can anyone help me how to map/restore those missing values???.I checked the table sc_item_option_mtom and records were  created for those missing values. How can i restor...

XYZ by Tera Contributor
  • 706 Views
  • 8 replies
  • 0 helpfuls

Resolved! Copy work notes from one catalog task to another task.

Hello All, I have a script that copies the work notes from TASK 1 to TASK 2 and to TASK 3. The issue is TASK 1 work notes are duplicated in TASK 3.     Script: task.work_notes=pullComments();function pullComments(){ var comments=[]; var gr= new Gli...

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Reddy by Kilo Sage
  • 2516 Views
  • 6 replies
  • 2 helpfuls

Catalog Tasks

Hello everyone,I have a requirement in the Catalog Items,1. where after selecting a variable answer as Yes, 3 tasks are generated (each with different order e.g: 100, 200, 300) and different assignment groups. When the second task (order no:200)is Cl...

How to add work notes on a non-extended custom table

I'm looking for a way to add work notes on a non-extended custom table. What I did- Created "Work notes" column on a custom table. - Created an activity formatter for a custom table.- Added the activity formatter to a form.https://docs.servicenow.com...

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Make CMDB read only for ITIL users

I'm wanting our ITIL users to have read-only access to the CMDB. I have a group created that will be the CMDB Admins and they should be the only ones who can edit/delete/enter CIs or alter any part of the CMDB. Is there an easier way to do this than ...

Allison3 by Kilo Guru
  • 3657 Views
  • 9 replies
  • 4 helpfuls

Removing catalog items from Popular Items Widget

Hi All, "SC Category Page" Widget in the Service Portal displays all the frequent used catalog items,I have built a portal in a scoped application and I'm using this widget which displays all frequently used catalog items.Any ways to restrict catalog...

Nagashree5 by Tera Contributor
  • 606 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can i uncancel a change

One of my techs thought he was cancelling an update to a change when in fact he cancelled the change itself.   Is there any way to reverse this action?

rick_george by Kilo Explorer
  • 2584 Views
  • 2 replies
  • 1 helpfuls