Resolved! Attachment mandatory in change request
Hi guys, i was wondering if someone can gave me some advice of how to make mandatory the attachments before the submit in the change request form. Thanks in advance
Forum Posts
Email notification for a specific Catalog Item's RITM and Catalog tasks
Hi , Scenario - I have created a Catalog item - 'ABC' which creates a RITM and the workflow in Catalog Item also generates a task for a Team Athe requirement is to send an email notification to Team B when that catalog task or RITM is completed.Curre...
Resolved! Preformatted callout boxes in KB articles
It would be helpful to have an option to quickly insert preformatted callout boxes in a knowledge article. These might be tips or warnings. One university using a different platform has a style guide that shows four pre-built alert boxes you can ins...
Resolved! Get user location and it region with script include call through the client script
Hi, Get user location and it region with script include call through the client script, I wrote the both script include and client script, but didn't get results, Its getting null alert. Can u please check my code and attachement script include: var...
Resolved! CMDB: Data centers, racks and rack units
Hello,We are implementing our CMDB module in Service Now (without Discovery) and we are looking for some ideas , best practices surrounding the implementation of data center racks, rack units and the like.I would like users to share their opinion and...
Adding Indent/left space for the variables
How can I add indent or left space like the paragraph for the variables? Ex: I have variables A, B and C A is check box and B and C are different types of variables like single-line text and checkbox. If A is selected then B and C should display with...
how to create approval link on the Notification in servicenow ?
Kindly help me out on this below requirement. how to approve a RITM through Notification from a different team? ex: security@gail.com)there is a custom variable in Catalog Item [Privacy Status(Single Line Text)] Body of Email Notification: after rev...
Resolved! How to dot walk child table's fields in field map?
Hi All, I want to dot walk to map fields of "MS SQL Database" table which is a child table of CMDB CI. There are few text fields "Server port, ucmdb model, Maintenance Window Info, Patch Group, Next refresh" which are child class specific. I tried ...
Survey embedded Email with emoji
I wanted to embed a small survey with two emojis of happy and sad, how to achieve this and in which table the data should be stored. The survey should be only two clickable buttons which for happy and sad, and that should record the response in a tab...
Resolved! How to send reminder after 14 days if task is open
Hi All, I need to send notification for opened Catalog Tasks after 14days only one time. I have created variable called reminder(Checkbox variable) after 14days we need set this value true same time we need to send notification, i need to send notifi...
Resolved! Dependent Lookup Select Box Causing Slowdowns
Hello,I have an issue that I'm fairly certain I've narrowed down to a dependent Lookup Select Box variable where the catalog item using it, not only takes upwards of a minute to load, but the task generated takes long enough to load that it routinely...
What is the type of variable by which we can input numerical value with float(33.67)
Hi expert, I have created a "single line text" variable and under "type specification" tab, I have select validation regex as "number". But problem is it is not taking any flot value like 33.45, 6789.877 etc. and It is showing field error message " N...
Disable the automatic downloading of attachments
Hi, Currently when clicking on an attachment link, the attachment downloads automatically. For HR security reasons, we would like to disable this behavior so that clicking on the attachment would open it (as the current "view" link ) without directl...
Resolved! Trying to Pull the TASK Number on a Create Task Activity in a Workflow
I have a reference variable on a catalog item called Project Reference Number: (u_project_reference_number) that is referencing the sc_task table. After looking at other Community posts, I am trying to pull the TASK number and populate it in this fie...
JavaScripting Help - TypeError: Cannot Convert Null to an Object
Hey ServiceNow Community! Hoping to get some help on this in-depth JavaScript issue I'm having on this very large application we have. I will try to explain the process as best as I can. So we ended up getting a request notifying us that part of our ...
