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Need help with Service Portal theme related changes.

Hi All, I am working on some changes on Service Portal and I will really appreciate if you could help me with the following points: 1. I would like to change the text color over the buttons on the Knowledge Article Content widget. For example: I have...

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Resolved! Hide Variable Set

Hello All,I have created a variable sets. But on particular selection i am able to hide variable of variable sets. But i am not able to hide variable set title or header bar.Can anyone suggest it.ThanksRegardsBhushan Salsekar

Resolved! Upgrade MID server

Recently upgraded from San Diego to Utah and my MID server is not compatible with Utah version. How to I upgrade my MIFD server?

John H1 by • Tera Guru
  • 1683 Views
  • 1 replies
  • 1 helpfuls

Best Practice : Record Deletion

Hello Experts, I want delete records from a table which are older than 30 days . I want to have records of only last 30 days and not older than that. I want to the perform this action every week on Sunday. what could be the best practice to implement...

Abc 26 by • Tera Expert
  • 1086 Views
  • 3 replies
  • 2 helpfuls

Resolved! Is it possible to use an if/else in a reference qualifier?

I have a list collecter variable that currently is set to only display members of a selected assignment group.  This is great as long as the group is in ServiceNow.  Part of the build is for items that won't be an assignment group, but still uses the...

License utilization by user - Report

Hi All, Do we have any option to get the list of users who are not utilizing their fulfiller role on a period basis. Example:If user "A" has ITIL role but logs into instance on a daily basis but not utilizing the role "ITIL". Requirement:Is their a w...

Lenin2 by • Tera Contributor
  • 2041 Views
  • 2 replies
  • 2 helpfuls

Attachments are not visible on custom widget on catalog item view.

Hello All,I have made a custom widget for 'Add attachment' on service catalog but there is a issue I am facing that the attached items I am not able to view on catalog item view but can be viewed on RITMs.I want to view those attached items on cat it...

Apps10 by • Tera Contributor
  • 428 Views
  • 3 replies
  • 0 helpfuls

Global Search results differ between email and user's name

When I use the Global Search result to display records using a user's Email/UserID, it displays less results than if I were to use their full name.  Searching their email brings up 3 related incidents, 1 interaction, and their user recordSearching th...

glj0892 by • Tera Expert
  • 422 Views
  • 1 replies
  • 0 helpfuls

Resolved! Maxlength

I have a table string field where I want to set a maxlength of 240 characters. I have done that using the dictionary entry, but I also want to show an error message if it exceeds 240 characters. I have written an onchange client script with showfield...

RITM catalog item variables to use in Notifications..

Hi All,I have a catalog item once the form is created an RITM will be created and then based on status of RITM I am creating few notifications on RITM table. But in the notification, I need to use variables of catalog item, but I am not finding in se...

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