Hi everyone,Can you please explain me if it is possible to delete an automated indicator created by me? I created an indicator using the wrong indicator source, so I would like to delete it from the system. Please help me if you know how will I be ab...
How can I get a list of tickets where the user is either the Requester, Requested For, Assigned To. Basically if a user is associated with a ticket in any way.
Hi All, I am having a requirement where I need to set the due date of the catalog task when a field value changes in RITM. Until that time due date should be empty 1. Create a request in service portal 2. Req, RITM, Sc_task are generated via a workfl...
I am starting off to create our IT Portfolio. What is the benefit of creating different Taxonomy Layers? To me, it seems they are rather getting into my way. When I create a node on Layer 2 or 3, I always need to create a parent node - that would be ...
In the activity log, I see that information of custom field changes such as "Requested for domain" is captured. But in the activity log it is capturing twice and not sure what is the mistake . When I'm updating the work notes it is capturing only o...
Hi, I am trying to create a business rule that is triggered when a field is changed in a certain table. The business rule is supposed to cancel the workflow running on a specific request that uses the record. So the "current" is the record in the t...
I have a need to send an email reminder notification to users 14 days before the variable end_date for a service catalog item. If the end date is 4/11, I need an email reminder to send on 3/28. How would I accomplish this? Thank you.
Hi all, Thanks in advance im looking to update Asset field (Assigned to) with current requester from Service Portal, so far i only use one variable (asset_for_me) and of course Assigned to is depending on current state need change it first automatic...
Hi all, Does anyone have a method to export of all the audit (field history) updates made to the all items in cmdb_ci_computer table? (for all Workstations devices)? I have tried to access to the list of sys_audit table, but this appears to only be a...
Hi, How to create a new field level ACL to allow the currently logged on user to write to the field. The field is on sys_user table. Thanks Syed
Filters in dashboard show specific Months? . Let me know weather it is correct or not?
Hi. I've created a report on the live_notifications table, following the advice from this thread - @Mentions - Query/Filter - IT Service Management - Question - ServiceNow Community However, when it it used, even though the report is shared with 'Eve...
Hi Guys, I'm using below script to get the variables are associated with RITM and Task. The code is providing the result of more than one catalog variables but not providing the associated catalog task numbers. Can you help how to get the mentioned...
Is there any way I can retrieve the hostname from the current user's session, server side?I am completely aware of the system property "glide.servlet.uri" - This Will Not Work.I cannot use any system propery.Glide System (gs.getSession().getUrlOnStac...