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How to use same user account for SSO and Local login?

Hi all, I want Active directory users to login into ServiceNow instance by using both SSO and Local login. I tried activating External authentication property and External authentication installation exits, but when i tried to login locally with one ...

Resolved! Advanced User criteria

Hi Team, I have used below script in Advanced user criteria for restricting KB articles for public users when I tried the same it is also restricting KB's for our End-users(no roles) as well .Please share your thoughts. Advanced Script : checkConditi...

Midilesh by • Tera Contributor
  • 1494 Views
  • 8 replies
  • 1 helpfuls

Need to populate Asset Serial number in service catalog variable

Hi All,  Need to populate requested for assets in lookup variable in catalog. we have a requested for variable  and  we need to get the value of requested for Assets serial number from the (Alm_hardware ) table to populate in  (serialnumber_varible )...

varma2 by • Mega Sage
  • 1500 Views
  • 28 replies
  • 1 helpfuls

Auto-Populate Current username and email-id in worknotes

Hi All,I am working on a requirement wherein When anyone updates the worknotes in incident form then along with the notes username and mail id should also be auto-populated in the same worknotes field.Please help me with this.Thanks  

ujjwal_5181 by • Tera Contributor
  • 1590 Views
  • 6 replies
  • 0 helpfuls

how to enable walkup experience

Hi  I am new to walk up experience Could someone help in in summarizing what is walk up experience How to configure/enable walkup experience in PDI or in organization instance  Thanks in advance 

mounika7675 by • Tera Contributor
  • 2059 Views
  • 5 replies
  • 0 helpfuls

Resolved! Redirect URL

We want have service now request page redirect the user to another page but I would also then like to have service now redirect to the home page.   I have created a on load script that opens a new page but I cannot figure out who to get service now t...

brianlan25 by • Kilo Patron
  • 15138 Views
  • 4 replies
  • 0 helpfuls

Resolved! validation on multi line text variable

Hi Everyone, I have requirement to restrict number of characters on Multiline text  Variable I tried by giving max_length = 100 in variable attribute , it is working fine for SingleLine text , However it is not working for Multiline text .Can someone...

Notification Email template

Hello All,I have an requirement in which, when a user creates an announcement then email template should pop up at their window in editable format and then it should send to the specified users.We have created an email template and notification , bot...

C_S3 by • Tera Contributor
  • 1830 Views
  • 1 replies
  • 0 helpfuls

Variables in catalog are dependent to one another

Hi, I have an requirement, in catalog form there are 2 variables, variable 1 contain country details (like india usa uk....) and variable 2 contains state details. Now if i selelct india in variable 1 then only state of india need to be display in va...

suuriya by • Tera Contributor
  • 1769 Views
  • 2 replies
  • 0 helpfuls

Duplication of import sets when running transform

Morning all, anyone in the community ever experienced an issue where when running a transform/load data the import set is being created twice or even three times? like you spam the "transform" button  (I know theoretically impossible) after selecting...

Vince11 by • Giga Contributor
  • 1135 Views
  • 2 replies
  • 2 helpfuls
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