Hey all, I have there are four variable sets on a catalog form. --- Technical Information variable set :- it consist of a field called 'request type'. request type---select box----choices are shown in below pic. --- Create package variable set...
We would like to the Requested For's assets related to them on our Incident form. So when we type in the Requested For's name we would like to display a field showing their asset(s). We would then like to select that spcific asset they are calling ab...
When creating an application service/Dynamic CI group/Business service, getting error like "Invalid update. Service with SN App Service ID: XXXXXXXXXXX already exists." even if there is no duplicate record. But the record is getting created in cmdb_c...
Hello Community, Is there any way to check in AWA that who are online and who are offline . I need to do some reporting on agent activity. Is it stored anywhere? @Mohith Devatte Thanks.
Hello, I am getting this error message while trying to retrieve data from a list collector : I think an OOB Transaction Quota rule displays the error message when we exceed the maximum execution time and to resolve this I need to increase its maxi...
Hello, i have an issue with in my sc_category page on our service portal. in this page i have 2 widget SC Categories and a custom one New SC Category Page who is a clone of SC Category Page widget when I click on a category of the widget SC Catego...
HI all, How to add progress bar to the form or field. My requirement is, if there are 5 tasks under checklist end user completed only 5 task then the progress bar will show half completed. This is my requirement. Please any one help me how to archive...
I have a workflow which creates a catalog task and then in the advanced section of the create task, I programmatically create an approval request for the catalog task using the below code: var gr=new GlideRecord('sysapproval_approver');gr.initialize(...
Hello Team, I need your help, Recently, I received one requirement Like user can reopen the closed complete task? because the user still facing the issue but the catalog task state is close complete and he wants to reopen the task. so any possibili...
Hi all How to Create a metric report to track the severity changes to any incident ticket If severity changes on incident ticket it should track all records and total count how many times severity changes Ex: On Incident ticket the severity is 3 and...
Hello Experts, We have identified an issue where some users are not in sync between AD and ServiceNow. I've done the below troubleshooting. 1. Tested LDAP connection. (It is success). 2. Manually loaded data in Dev instance. Able to see the user's da...
If current logged in user in member of assignment group that time particular field will be visible in service catalog item For this one how to use script include and for this one you can use only ON-CHANGE client script only
Hi SNow community,Im in doubt with the following case: Got a catalog item that doesnt have a flow/workflow/execution planScheduled flow The case is that when the flow triggers it generates a Req/Ritm/Sctask but it's using stages i dont recognize. Req...
We have a number of customized forms that we're wanting to start pulling back custom fields from, however we want to maintain the forms as they currently are until we understand the impact of reverting back on processes as they exist now. We want to...
hi, I want to restrict edit of state fields for list view where only change manager role needs to be able to see closed successful and closed with defects options in state, even the admin should not see these two options, rest of the options of the ...