Can you have more than one email client template on the same table (incident)?

[marywilson-rl]

Hi All,

We would like to have two email client templates available for our incidents, one for major incidents that will send to executives and the other for normal incidents. Is it possible to have two client templates for the same table and if so how would the second one be created?

Thanks in advance,

Mary

[Punit S]

Hi Mary,

Please refer below link that has information to create email templates and those can be used for quick responses. Hope it helps

Create an email client template

Thanks,

Punit

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