Resolved! Knowledge Base Update Set
Hi Guys, I have moved knowledge Base to Update Set. So Does this record includes Categories added under it or i need to manually add those categories also? Thanks
Forum Posts
ServicePortal how change colors Branding ( washington )
Hi Could someone help me by telling me how I can change the color of that banner and also the color of the titles such as report an Issue and the descriptions of each option?I try to change on service portal conf but I dont found which are the opctio...
Getting last comments on Approval record
I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...
Attachments are missing on RITM tickets if users responded via email
Hi everyone We have an issue where attachments are missing on RITM tickets if users responded via email. Is there a way to ensure that when a user responded to an email and add attachments, the attachment will be added on the RITM tickets?
Password Reset SMS Verification Issues
Hi all, we are working on setting up Twilio/Notify for ServiceNow's password reset verification method. We have Twilio configured and test texts are coming through as expected. When trying to verify a phone number for the password reset SMS verifica...
Configure report to show only Top 5
Hi all, I am trying to create a report as bar chart to show the top 5 categories with the highest number of incidents occurring in the past 30 days.However, it only allows you to select the minimum of top 10 (via "No. of group" field). Does anyone kn...
Security_Admin Role
I have a requirement to grant security_admin role to one of our admins.I elevated myself and added the role, but the admin does see the option to elevate their role.
Agent Workspace Attachment dialog window
Hi All, Does anyone know of a way to disable the Upload a file dialog box in agent workspace when you click on browse? We do not want users to be able to rename the file they are uploading.
Sending SMS to ststic users when a P1 incident created
Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...
Flow designer's trigger is not working once the record is created in the table
Hello ,I am trying to work in flow designer where I have set a trigger condition as shown below : when I am testing the flow it is working correctly but on activating the flow the trigger condition is not getting triggered.The table being called her...
Resolved! Using Image Variable Type to Put In Image Into Knowledge Base Article
Hey there all, What I am trying to do is have a Knowledge Base article created by the fields in a table. Once the record is put into a certain status, it kicks off a Flow which sends it for approval and once approved, it creates a new Knowledge Base ...
Pricing details of Plugins
Hi Team, I would like to know the charges that incurs for installing below plugins in Sub-PROD instances.1. Automation Discovery2.ITSM success Dashboard Indicators. Thank youUttam
what is window.GlideWebAnalytics.trackEvent() method ?
I have seen this "window.GlideWebAnalytics.trackEvent("Service Catalog", "Widget Name", "Widget Description")" is being used in the some of the Widgets. I want to know what or why is it being used ? IF I convert this into "$window.GlideWebAnalytic...
Resolved! Parse the Excel sheet and create records in Table
Hi Everyone,when an Excel sheet is attached in an Attachment Variable with the provided template in a Record Producer, I need to parse the Excel and create the records in a custom table.so I wrote an After insert BR and parsed the Excel through Glide...
Change Management step by step configuration
I want to configure change management using modern change for normal change type:what and all i need to configure?what should be the process and how should i do it?
