Hello all, Iam currently working on one scenario for service operations workspace. So the requirement is to auto route the interaction to the agent who is available. And when it is routed to agent, the interaction should automatically opens in new ta...
I have given below attributes in a reference variable where reference table is 'kb_knowledge' But Short Description is not getting displayed. Where as when reference table is 'sys_user' and attribute is 'ref_ac_columns=user_name;email' its workin...
Hello, Custom email notification in ServiceNow with approve, reject and return claim buttons. The state of current record in Approval table must automatically change to Approved or Rejected on basis of button clicked in email. Currently, OOTB notific...
Hi all, Can you please provide a clear functional explanation to understand why someone should create an improvement initiative?This is my understanding:- improvement initiative: to improve something existing, implementation is not part of the proces...
Work notes on a change request are updated with each automatic state transition however the worknotes are being populated with the requestor's name so it appears as if the requestor is making these updates which is incorrect. I also have a similar is...
I created an on-call schedule a while ago. I am not in need of it anymore, but can't find a way to delete it. Can anyone assist? I made it no longer Active, but hoping to find a way to delete it altogether. We're on Madrid. Someone else previously a...
I Want to fetch the the sys_id from below URL and Set that value in Employee_id Field Which is reference Field what are the best possible ways to do that?I want to make this use case dynamic. The sys_id is of emplyee name.URL= https://dev309459.servi...
Hi I'm troubleshooting the ECC queue to receive attachments. Small attachments are OK. I have read that for SOAP it's a 5M size limit. 3.9M is OK. 4.5M fails. How can I find out why it's failed? payload result is "Attachment creation failed" I't ...
Hello All,We are currently working on integrating Jira with ServiceNow using a Scripted REST API.Below is the script snippet being used: var data = request.body.data; gs.info("Attachment Logs: " + JSON.stringify(data)); // Log is printed var key1 =...
In Automated Test Framework, I want to validate whether the Requested Item contains additional comments. Since additional comments are stored in a different table (Journal Entry), I created a record validation for it. However, it always says that the...
Hi,Is it possible to add two managers for a group in Servicenow? When I searched, I'm able to add only one manager.
Hi, Is there a way to make the Sidebar only accessible to itil users. Currently any user can access the chat. We only want itil users to communicate with each other. Thank you
Whenever we execute a security check in ServiceNow, are our Out-of-the-Box (OOTB) records skipped because they are created and maintained by ServiceNow, or are OOTB records also scanned and included in the results during an instance scan?
Hi All,I have a 'Waiting Date' (date field) on the Task table. When a task moves to the 'On Hold' state and this date field is populated, I want to trigger a Flow that waits until the specified date is reached. Once the current date matches the 'Wait...
Hello Everyone, I have one requirement, whenever my client create request item related to meetings, RITM having the correct timings but whatever Task getting created under RITM that task description having the different timings compare to R...
