Hi everyone, Currently I am trying to configure a SLA schedule with multiple schedule entries to accommodate a scenario that: Agent A from the Sydney Office was assigned the incident at 4pm Sydney time, the resolution SLA should pause after busines...
Hi Team, I have created one report with type Multidimensional reports in witch I want both Aggregation Sum and count. can someone tell me how to do it?Thanks & RegardsKP
How do I set an inbound action condition for FROM email address. The email belongs to an external service and not a servicenow user. When i put something in the From field of the inbound action I get an "invalid reference" error as that field expects...
Hello All, We have encountered a problem with the flow designer where we are unable to open any flows, including out-of-the-box flows. Whenever we attempt to open a flow, we receive an error message stating, 'Your flow cannot be found. Flow sys_id:...
I have a read-only reference field variable on a catalog item that is populated via catalog client script by entering an employee number.After the catalog item is submitted, I want to be able to preview the "Employee to review" on the RITM and SCTASK...
Request: Please provide guidance on which approach is best suited for our needs and any additional considerations we should take into account. We are evaluating two approaches for building service catalog items in ServiceNow for easy maintenance. Bel...
I am just starting to work in Flow Designer and I have created my first flow that contains a few approvals. This flow is associated with a catalog item. When I submit the order form, the flow routes the approval to the approvers and when they approv...
Hi , Could you please assist me with the following request? When creating an incident from a knowledge article, the KB number should automatically populate in the incident form. Could you advise on the required system property "glide.knowman.create_i...
HI All I know and have enabled KB check box when ticked and once incident is closed it creates a draft KB however how can I customize the kb so that it picks up current template we have for creating any new article ? or at least some fields which w...
I am looking for some advice please.We are looking to introduce interactions into our Service Desk. My question is quite simple - do you all record everything as an interaction as standard and then generate any incidents from there or do you allow yo...
I’m using the background script below to get the articles that will expire in 2 months from now, I have tried with encoded query but none are working. Can anyone help me with this var gr = new GlideRecord('kb_knowledge');gr.addQuery('workflow_state',...
The Business Service "cmdb_ci_service" Reference Field showing no records in the Problem Form for non admins the image bellow shows the form
Hello Community, I sent out a survey and I am looking at the score card. Is there a way to give me averages? The fields are a 1-5 or 1-10 rating. I want an average number of my results. When I do list calculations, I only get the option to show the ...
Hello Community! When we change state of receive in transfer order line task then asset get empty. Why this is happening Please help!
Hello Community! Process flow check box not display in visualization section when state changes in transfer order line task Please help!
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