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How to make field editable in workflow switch activity.

I want to make editable TYPE field on the switch activity, once the switch is created the type is read only how to make it editable(i have seen UI policies but can't find how this field set it is always read only).Please help how to achieve

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T VENKATESH by Tera Contributor
  • 1018 Views
  • 3 replies
  • 0 helpfuls

Dictionary set

Greetings, I am searching for a dictionary or database of all the fields ServiceNow uses on the SPM side. Any help on where I can find this. The level of detail isn't so essential as me just getting a tangible set of fields. Thank you.

OlubunmiJ by Tera Contributor
  • 594 Views
  • 1 replies
  • 0 helpfuls

Best Practices for Opening Future Change Requests

We have groups that create change requests in January for their monthly maintenance windows (Jan - Dec).  Does anyone know what the best practice would be for opening change request in advance?

Marchele by Giga Explorer
  • 767 Views
  • 1 replies
  • 0 helpfuls

Where is the Service-Now learning modules for Service Catalog?

RITMs, INC, Fulfillment, I have really never heard these terms before. Where is the learning path, video, whatever, for Learning about the Service Catalog application within Service now? The Learning button located on this page 404's:https://www.serv...

LakeB by Tera Contributor
  • 985 Views
  • 3 replies
  • 3 helpfuls

TIny MCE

after copy pasting the text I am unable to find the keep formatting popup even tiny MCE plugin is installed

Bhavani1995 by Tera Contributor
  • 487 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to query the sys_template table in mass

Hello all,      I am attempting to query the sys_template table with gliderecord and it appears that I cannot query the table to get a record set.  I CAN however, query the table for individual records with this code: var template = new GlideRecord('...

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lonesoac01 by Giga Guru
  • 1276 Views
  • 1 replies
  • 1 helpfuls

Approval Flow for Change Management

Hello All,Can anyone explain how the OOTB approval flow is for the normal Change Requests?As per my understanding:If the risk is low then Approval goes to Assignment group manager and then assignment group members.If the risk is moderate/ high then t...

Aashish_D by Tera Contributor
  • 1329 Views
  • 2 replies
  • 0 helpfuls

View of the OOB User Portal

Hi I have tried to look for the view of the OOB User Portal front and backend view (where all the cat items are) So that I can see how it compares to the ones we currently have Looking to see a view of one with widgets that users click on and then in...