Hi everyone,I am encountering an issue where a newly created sc_task does not automatically attach to the related RITM when created manually. I’ve attached a screenshot of the form for reference (see below).Can anyone point me to the out-of-the-box s...
Hello every one i created one variable type as a "time " by using Uipolicy script it's working on form view (try it view ) But for end user view like service portal view not working please suggest me the solution
Hi,I created a new view in the user table, now all the ITIL users can able to see the new view. But I want to give access to this view for few particular groups only, and other itil users who are not in the mentioned groups can't able to see/ open th...
Hello everyone can someone guide me through this need i want to stop sla on incident task when incident priority is not p1 or P2. ( i tried to dot walk the field incident in incident task but not working)
Hi Team,Can I know the end to end configuration for getting a popup window in incident form for below scenariowhen incident is in "on hold" state and I click on a Ui action "In progress" then a popup needs to come,where it asks the user to type the "...
Hi All, I need to write a script to create a record on existing table in SN. Can anyone please suggest the format to write a script? Thanks..
Hi, How to get Case Types, Total # of Cases, Avg Days Open and Percentage in one report.Can anyone please help on this, It will be helpful. Thanks!
I am trying to create a visual task board to show Ritm tickets and incidents in one board. Is this even possible? I tried using swimboard but it would only show the numbers of the request and not visual tickets that are assignable. Tried playing wi...
Hi all, I am facing an issue with the wearied behaviour of the state field on the csm case table,when i cancel a workflow attached to a parent ticket, the state of the case table changes to 4. i have investigated many script ,BR and flows but didn'...
Hi, For requirement, we connected Jira with ServiceNow. Requirement is, In Jira there is a support team, the emails of that support team are forwarded to ServiceNow and from ServiceNow taking details from forwarded email a Jira bug is created in Jira...
Hello Community,I am working on a Flow Designer logic that triggers from a service catalog item. I’ve configured it to use the “Get Variable Out” action to retrieve all associated variables for the catalog item. Based on certain validations, if the ...
I want to create a report for open and resolved incident request count with a bar chart in Service now. Like January- December data I want and it should show as Bar chart. Can anyone help me?
how to create, List of Pending tickets / WIP tickets for specific period
Hi Expert, Could you please help me for the below requirement, I have a requirement where we have build 2 options ( 1. Vip User, 2. Non VIP user) using widget in catalog item.The Non VIP user option should hide from from catalog item form when we cha...
