Can i add a free text box for "Reason for Visit" within the Walk-up Location Queue for the Walk-up Experience?
Hi All,Has anyone added a free text box on check in portal for customers to enter what they are visiting for?Thank you
Forum Posts
How to add content of "Activity" section of the Overview section of SoW Incident Form?
Hi all, I have been trying to modify the "Activity" section of Overview tab of SoW Incident Form. I am unable to find which section of the form to be modified. Under "Details" tab, I was able to add content into "Activity" section by adding "Activiti...
am having a great deal of trouble completing Task 07: Display Audit Results on Compliance Scorecard
From the CMDB Group Health Dashboard for the Unix and Windows Servers health group, verify the Audit metric displays the following calculation. I am not able to get the same percent which is shown on training (56%). I have marked Audits to false exce...
Resolved! UI action - Linking a task to an incident
HelloI've created an extended table of the task table. Using UI action I create an incident.It works but how can I add the incident number in the related list as on the attached example?Thanks for your help
metric result table show trigger id empty
On asmt_metric_result table we have dot walk the trigger id field from asmt_assessment_instance table,but trigger id show empty value in list view but when i opened the record in backend there is value.
how do you attach affected locations
When I attach affected CI's and I know that the CI has multiple locations, why is it not adding those affected CI's to the tab on the Problem record?
Need to a time zone in workflow activity
Hi All, I need to send a SMS trough workflow activity, I configured it its working fine. But I need to one more condition which is i need to send Sms on specific time zone which Starting at ( 5pm Saturday (CDT) to Monday 12:01am (CDT) ) Please sugge...
Cart Duplicate Validation in ServiceNow Based on Requested For and Application Name
I have implemented a functionality in a ServiceNow catalog item where, when the user clicks the "Add to Cart" button, the system checks if an item with the same combination of requested_for and application_name already exists in the cart. If a duplic...
Resolved! Separate Interaction history between portals
We currently have Virtual Agent setup and working on our portal as an embedded widget in the footer and also a clickable tile on our home screen. This uses the $sn-va-web-client-app.do page and works as expected. We have conversation history turned o...
Resolved! How to create a tags to assign automatically
Hi, Good Morning, I am trying to create a tags to assign automatically to tickets. I have followed this document but it didn't help for me. https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/use/common-ui-elements/concept/administ...
Resolved! Who can close the incident?
Who or which role can manually change the incident from Resolved to Closed?
Req for cancelling a particular workflow activity in existing workflows
Hi All. We are having a tricky situation to cancel a particular workflow activity for some existing workflows. Could anyone provide any insights if they have done it already. I did try with some scripts that glides wf_executing table and cancels the ...
issue related to the knowledge feedback
I have created a new knowledge article and clicked "View Article" from the same KB article. While viewing, I rated it low (1 or 2 stars) but closed the window without submitting.When I open my article again, I notice that knowledge feedback is still ...
How to hide OOB RITM under request for catalog item
Hi, I have a catalog item once i submit a ticket from the portal it should created a request under request once approval is approved then create RITM under request for one particular catalog item.For this i have created flow designer and it is workin...
Workflow not attaching to all RITM'S when ordering multiple items from order guide
Hi Team,I’m facing an issue with an order guide that includes multiple catalog items, each with its own workflow attached. There is no workflow defined at the order guide level.When multiple items are ordered together, the corresponding workflow is ...
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