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03-20-2019 06:24 AM
I'm creating a record producer for an incident form. On the form, I need to independently gather information from multiple fields and have it be the work notes on the incident form once submitted.
Will having multiple variables mapped to the "work_notes" field cause issues or is it even possible?
I haven't tried anything like this before, most of our incident forms have a multi line field that users can describe their issue in but I need to have this one set up differently. The option to have a pre-populated "default value" of the information I need to gather in a multi line field is not feasible for what I am trying to build.
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03-20-2019 06:28 AM
Hi there,
Mapping multiple fields to the same mapped field won't work. Though, you can use the script part in the record producer.
For example, you could do something like:
current.description += producer.field1;
current.description += producer.field2;
current.description += producer.field3;
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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03-20-2019 06:28 AM
Hi there,
Mapping multiple fields to the same mapped field won't work. Though, you can use the script part in the record producer.
For example, you could do something like:
current.description += producer.field1;
current.description += producer.field2;
current.description += producer.field3;
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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03-20-2019 06:31 AM
I wasn't even thinking about scripting! I got tunnel vision. Thank you, I'll try this.

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03-20-2019 10:56 PM
Hi there,
Please mark this answer as correct if it solves your problem. This will help others who are looking for a similar solution.
Thanks.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field