Incident management
Hi team Fill up CSAT survey for minor incident. but for Major incidents it should not trigger a survey.Is it possible?Thanks and regards
Forum Posts
Resolved! Need to push the unique value in client script
I have two fields (Both are list collectors)Epic Account TypeDomain Based on epic account type and domain we need to push the value to citrix icons I have used 2 client scripts upon onchange of Epic account type and Domain, If we choose multiple doma...
Edit the content in attachment alert popup
I am looking to edit the content in the attachment popup but could not find the source to do that.. Can any one suggest where to do that.current content : File is larger than the maximum file size of attachments.expected content: File is larger than ...
How to create a tabbed type of variables on the catalog form
Hello All, I have a requirement to create the tabbs on the catalog forms and i have created the new widget for the tabs creation and that is working as expected: But the i'm unable to switching the tabs from one to another. in the widget ihave added ...
Resolved! Error getting while creating database view in service now
I want to display data to see which dashboards contain which reports and vice versa.For this I have created the database view But I got errorI tried same functionality on PDI , it works but not on Dev instance.
Resolved! ATF test step count increases
Hello, I would like to know ,In the ATF if the test step count in increases like 100 or 110 or 120 etc. Does this impact to system performance. If its impact to the system performance how we can overcome this. Thanks in advance.
Why images are broken in email notification?
Hi All, Actually we have our email template for that we have email layout , we have placed images with links in footer and in header our company logo, but in footer images are broken like belowplease help me to resolve this ThanksDeepika
How to make dependent between 3 variables in record producer
Hi All, How to make dependent between 3 variables in record producer?I have created 3 variable 1) Country2) Company3) sub company I select country "IND" it need to show companies under IND & then selected company "A" it need to show sub companies un...
Resolved! issues with direct assignment to team member for incidents
Hi, The assignee field for incidents should be blocked following a group reassignment to prevent direct user assignments, but it fails to do so. The potential cause of the issue could be the below client script related, which should ideally enforce ...
Restrict access to incident records
Hi Community, I have a requirement when incidents are assigned to xyz group, they should be able to edit anything on the incident record. Also, worknotes and additional comments can be modified by any person but other fields should only be editable t...
To show an error msg on portal when user clicks on a widget
Hi Community, When user clicks on a reopen widget if the incident is assigned to xyz group then need to show an error msg and abort that action. What is the logic for this? Thanks,Poorva Bhawsar
Set End date should be 90 days from Start date in service caralog
Can anyone please provide a script to auto set the end date to 90 days from the start date selection. Thanks in advance.
Need client script to autopopulate manager's manager name based on user field
Hi all, I have two fields- user and manager.Ex user: system admin manager is Abel tutor and Abel tutor manager is abhraham lincoln.In user field(reference type) if we select system admin.Then in manager field it needs to populate system admin manager...
Client script for manager's manager
We have two fields- user , manager's manager.In user field - if we enter abel tutor name approval will trigger to Abel tutor manager.ex: abhraham lincoln (configured through flow)In manager's manager field- it should be trigger to abhraham lincoln m...
Resolved! Send email using flow when additional comments are updated
I'm creating a flow to send notifications on different different scenarios and now I'm stuck on to send notification to caller when additional comments are updated...How can I achieve this.Please help!
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