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Resolved! What does skipped error mean in Upgrade history and how to resolve it?

Hello,This is the first time I'm carrying out an upgrade(I'm new to ServiceNow) and reviewing the Upgrade History I have found that there are ~70 Skipped Error. We have upgraded from Fuji to Geneva.I can see that I can resolve Skipped conflicts, but ...

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szollo by Kilo Contributor
  • 30377 Views
  • 5 replies
  • 39 helpfuls

Resolved! Hide Follow button on Change Request Form

Hello all,     I am trying to track down "Where this Follow/Following button is coming from".  I found the documentation of: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0692505 we have two with the same name in our instance...

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lonesoac01 by Giga Guru
  • 4113 Views
  • 7 replies
  • 1 helpfuls

Resolved! Failed to parse JSON data error.

Hello,We are integrating ServiceNow with an external platform. When a form is submitted on the external platform, an RITM ticket should be generated in ServiceNow, and all form details should be added to the RITM variables. Currently, I'm using the J...

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rohit_murli by Tera Contributor
  • 4407 Views
  • 4 replies
  • 2 helpfuls

Resolved! What is the alternate for JSONParser() API in scoped app?

Hi All,  I came across issue with parsing i have a JOSN format which need to be parsed. As new JSONParser() API deprecated in global cannot be used in scoped applications.can you suggest what is the alternate for this?         var SampleArray = {    ...

sasi by Tera Contributor
  • 1858 Views
  • 2 replies
  • 1 helpfuls

Resolved! UI Policy not working on Change form

Hi All, On the change task form UI policy is not working.I have created a UI policy that makes the work notes mandatory when the change is an emergency & implementation status is either 'successful with issues' or 'failed'. This change_task opens in ...

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SN_Learn by Mega Patron
  • 2209 Views
  • 2 replies
  • 0 helpfuls

Close a change request using rest API

Hi Everyone, How to Close a change request using rest API.Tried PATCH request to  https://XXXXdev.service-now.com/api/sn_chg_rest/change/{sys_id}and providing close code, close note and state,close code and notes are updating but the state is not cha...

How can I preview an "Email" received by User.

Hi, I have a flow designer built, Under Send Email Action, I have the content of the email sent to the Users.My manager wants to see the preview of the email. How can I do that? I have run the test but no flow logs are created.  Help me? Thanks,Vaish...

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Resolved! How to Auto Populate fields from record producer to form

Hi Everyone, I have a requirement where I need to Auto Populate fields on the incident form after submitting the Record Producer.I have a reference variable "abc" on the Record Producer which refers to the location table. I need to get the details li...

Nishant26 by Tera Contributor
  • 3541 Views
  • 3 replies
  • 2 helpfuls

Business rule to run when Additional comment changes

Description : I have to create an event that fires when additional comments changes and the state does not changes to PUA or PU.Solution implemented: Business rule: When to run :state is one of = New,Pending Change, Pending Parts, Pending vendor, Wor...

VineJosh by Tera Contributor
  • 1267 Views
  • 1 replies
  • 0 helpfuls