I have below the survey requirement for Incident resolution. 1 survey to users every 14 days. If it has been more than 14 days since a survey has been sent, send another on the most recently closed INC. How can I achieve the above trigger condition?
When we open incident form and click on more options there is an options called "toggle template" to access templates. But the same option is not showing on change form. Please help on how to resolve the issue?
Hi,I want to update 8238 records Active=True is it possible in servicenow.
Hi everyone, My requirement is to group all the records based on the assignment group in the list view section.I am done with the requirements, but I have a lot of bugs and glitches.While logging into the Service operations workspace, Group by filter...
I need client script for allowing only current and future dates.
Hi All, Recently i configured a EMAIL Account Server in the instance for SMTP and connection is successful. And whenever an notification got triggered to event, an email is showing as sent in the email logs but the recipient did not receive the notif...
Hello Team, @Ankur Bawiskar @Amit Gujarathi @Anil Lande @Community Alums I have a requirement related to implementing an 'On Call Support' feature for the incident process. To clarify, my working hours are from 9:30 AM to 6:00 PM. If an incident is...
Can someone tell me how to approach the below requirement? GIVEN a Security Incident Response Task (SIT), WHEN the SIT has been closed (Active=false)The Configuration Item field and field value (if populated) should remain visible within the SIT form...
Resize observer loop completed with undelivered notifications.This error iam getting when I am trying to run ATF .What is the issue?
Hi All,please help me with below requirementI have one expendably table in witch I have one field called serial no. with integer type, this field's value should increase when new record is created so for that I have written 1 BR and it is working fin...
Hi, I have below requirement and have to implement via UI policy. But it is working not working when caller change to VIP. However it is working fine for on load. Assignment group should be mandatory when caller is VIP user on Incident form Thanks,Mu...
Hi, I have created a 'Delete' UI Action for the Problem table by using 'Insert and Stay' option from the OOB Delete button which is in Global table. I have a condition that the Delete button should be visible only in the closed state and Resolution c...
Hi everyone, I'm working on a database view and I'm not getting the outcome I'm looking for. Grant it I'm not sure I'm able to with the 3 tables I'm including in this view, but your quick review and comments are needed. Expected Outcome: We have app...
Hi everyone! I was wondering if it is possible to create an Incident from a Microsoft Teams call. For example you receive a call on Microsoft Teams from an mobile that belongs to a user in your system. Is it possible that when you answer that call in...
Is there a way to create a Multi Select Choice list Variable that I can control the Choice list without using a table and the users can select multiple items from the Choice list?
