Cannot create Appointment Booking Service Configuration record

[Edgar F]

I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there should be record producers present to be selected.

However, when I go into a sample record on this table, I am able to see records show up in that field that I can select.

Any guidance would be appreciated as I am unable to configure the records needed to test scheduling an appointment. 

Note: I am logged in as System Administrator in two different instances and facing the same issue.

[Dr Atul G- LNG]

Hi @Edgar F 

It looks like in the first one, you didn’t load the demo data, and that’s why no data is showing. Could you please check the individual records to confirm that the data exists?

[Edgar F]

Hi @Dr Atul G- LNG, both images have been taken from the same PDI with demo data loaded.  

[Edgar F]

Hi @Dr Atul G- LNG . Both images are from my PDI with the demo data loaded. The only difference is the first image is from the view of creating a new record while the second image is while looking at an existing record from the demo data.

I tested the issue in three different instances, all with demo data loaded in, and the same problem occurs. It's interesting behavior I've never seen before.

[Edgar F]

Hi @Dr Atul G- LNG, both images are from the same instance with demo data installed. It's an interesting error.