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Cannot create Appointment Booking Service Configuration record

Edgar F
Tera Contributor

‎04-22-2025 09:30 AM

I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there should be record producers present to be selected.

 

EdgarF_0-1745339185260.png

 

However, when I go into a sample record on this table, I am able to see records show up in that field that I can select.

 

Capture.PNG

 

Any guidance would be appreciated as I am unable to configure the records needed to test scheduling an appointment. 

 

Note: I am logged in as System Administrator in two different instances and facing the same issue.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-23-2025 11:58 AM

Hi @Edgar F 

That's surprising. This post might be helpful.

 

https://www.servicenow.com/community/in-other-news/yokohama-new-feature-configuring-appointment-book...

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