Cannot delete items in the cart item in ServiceNow portal

[Tamilvanan T]

When we add the catalog item to the cart and later on when we check the catalog item and try to remove or delete it from the cart item, the delete option is not working. 

Whether it is blocking due to some ACL's or it is the standard process in the esc portal. Kindly need your assistance

Please refer attachments for more info.

[Ankur Bawiskar]

@Tamilvanan T 

So your users are unable to click Delete icon?

OR

Once Delete icon is clicked the item is not removed from Cart?

How about admins?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Tamilvanan T]

Yes, once the delete icon is clicked the item is not removed from cart.

For  admins, it is working fine.

[Ankur Bawiskar]

@Tamilvanan T 

was this working fine earlier?

Did you check DELETE ACL on sc_cart_item table

[Tamilvanan T]

Yes, the user mentioned like she has the access before. 

I have checked the delete acl, it requires the catalog_admin role.