Cannot find "Computer Name" in assets?

Gerry Crumbley
Giga Expert

‎06-09-2019 01:28 PM

I've already put in an enhancement request for the WMI User ID to be added to the Asset CMDB.

Now, I realize that I cannot find the asset "Computer Name" anywhere. Does ServiceNow call it something else?

All I see is Serial Number and Asset Tag Number

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Alikutty A
Tera Sage

‎06-09-2019 09:26 PM

Hi,

You can check on the Name of its Configuration Item and see if it matches with what you are looking for.

Thanks!

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Brian Dailey1
Kilo Sage

‎06-09-2019 09:43 PM

Hi gerrycrumbley,

 

To clarify, Asset Management and Configuration Management work together in concert.  The asset stores info related to the financials of the purchased item (ownership, cost, dates, warranties, etc.), while the configuration item (CI) stores info about the configuration of the item (e.g., Computer Name, IP address, etc.).  The two (Asset and CI) reference each other, so if you have one you can drill down to information on the other.

That being said, the information you are looking to store (Computer Name, WMI User ID) really would belong on the CI.  Hopefully that helps.

 

-Brian

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