How can we fetch the value of a variable from a normal and use it inside through catalog client script. eg. g_form.getValue('variable_name');ORg_form.get('variable_set . variable_name');ORg_form.getDisplay('variable_set . variable_name'); g_form.get(...
The challenge of having hundreds to thousands of incidents per day has been a pain to service desk teams. The pressure of closing a ticket in the shortest period to avoid business disruption. Finding the right person with the right skills for the pro...
Hi Team, Is there any way we can redirect to ITIL view from workspace?
Hi I want to check if CIs of Hardware class which are not processed via IRE?In which table I can filter out those and what type of filter condition should i apply on which fileds?
Hello, community,When submitting a request through either the order guide or individually via the portal, we've noticed that request-level approvals are not consistently reaching all users. We've identified a variable, "Hiring Manager," within the va...
Hi,Can some one will help me out i want to put the Reopen incident into the actions tab.Please find the below mentioned Screenshot for the same. Once i click on the "Reopen Incident" then incident would be Reopen please help me out how to achieve the...
Hello , I have ITIL role but still i am not able to see incidents assigned to me . What would be the cause?
Hi Team, Could you please help me on how the request price is calculated on (Price Field) request record. Request you to provide me the link where it is configured?? Thanks in advance !! Regards,Haseena
Hi,In the Catalog item form I want to Auto populate the location from location table if i select location then Street address will be auto populated.Thanks, Please help me out on the same. Thanks,
Hello friends, I am trying to fetch logged in user information in onLoad() client script.When the user logs in and opens, I want to fetch some of the info from sys_user table and based on that I want to display some fields.Since we cannot use g_scrat...
Hi Community, I have a requirement, in catalog form there is a field called "cost center for shipping" (single line text) in this field the cost center of the logged in user need to be populate in the field.In user form there is field called cost cen...
Hi AllWe have a ui action called "View HTML on u_email_client table " and this button should be visible only when the u_company_config_intg table entry for u_company" demo" inside that filed u_html_email_content is true how this validation can be don...
Hello everyone, I know this question has been asked several times by other community members but could someone give me a clear understanding of Business Services and Business Applications? The context of this question is that we are working on revamp...
Hi all, I have a requirement to display change conflict based company.We have company custom filed on change request form. Along with CI, planned start date and planned end date company condition needs to be added to 'Check Conflict' UI action. Confl...
Description: Currently, the alerts are getting suppressed from the CR (Planned implementation start date and Planned implementation start date) from the OOTB functionality. EM Maintenance Rules has an OOTB rule called ‘CI in Change Window’: CIs that ...
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