Resolved! Change Loading icon in Service Portal
Hello, I have a requirement to change loading image in Service portal, has anyone done that before ? Please help! Regards
Forum Posts
Best method to reduce ServiceNow storage
we are currently in Rome version. We have purchased 5TB space. however, we have over used it. We want reduce the size by 3TB. We have data since 2016. Kindly help us with best method to reduce size without data discrepancies.
Resolved! Can we redirect using client script
Can we redirect to any other page or homepage using client script.I need that if the IF condition true then redirect to homepage.Please help me out
How to set up feedback form ServiceNow knowledge articles when it not helpful
Hello, I set up the system properties as given below in the article, which are provided by the ServiceNow OOB feature, to enable the Knowledge Feedback and Knowledge Feedback Task. However, when I checked the feature that said that article was not he...
Resolved! move asset from 'in stock' to 'in use' when related request item is closed
When a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. We then open the asset and manually change the state to 'in use'. Ideally I would like this to happen automatically when the related reque...
Survey : Capture feedback via email
Hi , We have embedded a smiley in email for feedback which is being triggered as a notification, similar to this. https://www.servicenow.com/community/itsm-forum/inbound-action-to-update-assessments/m-p/2528013#M491178 On clicking on any smiley email...
Resolved! Can the answers to the questions on an Order Guide be populated in the Request and all subsequent RITMS?
Not even sure if this is possible, but I have exhausted all logic that I can think of and it's still not working and searching on this site only gave me the instructions on how to add the order guide link to the Request form. This is for new contract...
ServiceNow Netbrain Integration
I have installed the Netbrain application from the ServiceNow store and able to integrate it. I have requirement like the device map should be visible at the Servicenow Incident page but it is not coming as expected. It is coming like this But it ...
Options for setting up on-call paging for INC tickets
Hello, Currently we have paging setup for INCs in a mostly OOB way. Every so often a SMS message doesn't hit the person on-call for several hours or even a few days. However, that ONLY happens for people on Verizon using vtext.com messaging. The q...
How to get the current instance name in the Workflow Notification Activity?
Hi All, I have a reference variable on RITM which is linked to the change requests.I want to create the link to change request in the notification email body. In this case, a workflow notification is being used.And am able to get the solution if I ha...
Migrating KB articles from Zendesk Guide to ServiceNow
Has anyone done a migration from Zendesk Guide to ServiceNow Knowledge? Customer has about 800 articles they need to move. We thought about using the External Content Integration plugin, but it doesn't look like Zendesk supports WebDAV. They have som...
Resolved! Could anyone explain about the tabbed forms
Dear Community, Could anyone please explain what actually will happen when we enable the tabbed forms,User preference -> Tabbed.form -> value(true) Thanks in advance
Resolved! Unable to submit ATF 'FAILURE: Browser blocked submission of 'null' form to server atf'
Hi All, and @Ankur Bawiskar , I am trying to create a ATF for a Catalog Item, after setting up the values (Hardcoded and also Run Script Output) if I use the 'Submit a Form (SP) and assert type as Form Submitted to Server it throws an error 'FAILURE:...
Business rule to add user to group
Hello Guys, I have created a true/false field on the Customer_Contact table labelled "u_non_standard_request_authorised" I am looking for a way to add the user of the record to a group I have created "Non-Standard Request Authorised" when the value i...
Resolved! Create email notification based on catalog items category
I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc. When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I ...
