Resolved! Help me out on how we can configure the Stages of Change Request PFA
Hi,Help me out on how we can configure the Stages of Change Request PFA.
Forum Posts
How to avoid inbound Email to trigger only once for duplicate emails
I created a flow to trigger when an Inbound email comes with a specific subject and further used to upload data from the attachment. The problem is the mail is auto forwarded to instance from a mailbox and there are 2 emails within duration of 5 minu...
Force capture in Update set
Team , We know Group and user doesn't capture in update sets ...what if we the choose option to Force capture in Update set. I mean... i am bit confused , Is that group will capture in Update set in this case ?
Resolved! How to show New button to only specific group in catalog task
Hi, I have a requirement to show New button only to specific groups in the catalog task.How to achieve that? Thanks,Samiksha
How do I Increase the number of catalog items displayed by default on the portal?
How do I Increase the number of catalog items displayed by default on the portal? The current default is 15 items.I want to increase to 20.
Need Workflow from orderguide to go first
Hello,I have never worked with order guides before and now I need to create an Order Guide with two items that already exist and have their own workflows. The thing is I need the Order Guide to have a workflow with and approval and two tasks that nee...
ATF scheduling with Cloud runner
Afternoon, I'm trying out scheduling running our ATF's using cloud runner. For reasons I've not yet identified we get differing results when we re-run failed tests i.e. previously failed tests suddenly work. For this reason I'm wondering if it's poss...
How to Revert Changes to a Record That Were Made in DEV
Hi all, I was doing some work with email scripts in DEV and accidentally pasted over one script, and now I can't return it to as it was. The change was captured in my update set, so I'm wondering if there is a way to revert the change from the update...
Resolved! How to make the Attachments mandatory in catalog ITIL view
Hello All,I have Requirement, to make the managed attachments need to be mandatory while submitting the catalog item Request in ITIL view. Please refer the below screen shot. i have tried the client script as below:function onSubmit() { //Type ap...
Unable to insert ATF input or output variables with type reference(reference qualifier condition)
Hi Team,I am trying to insert the reference qualifier condition on ATF step config input/output variables and in the form level I am not able to see reference qual field. In the list view field is not editable . please find the attachment for referen...
Resolved! Widget Customization on portal
Hi Folks, Greeting...! I want create header name on portal in between "System Status " and " Request ", How to add the clickable link on portal. Kindly help me on this, I want clickable link display on Portal Like " Tours" Kindly advise on this scena...
Resolved! Populate the Configuration Item assigned to the "Requested for" user as the CI in the Catalog Task
Hi All, My requirement is to populate the communication device (the communication devices are stored in a ci_comm table) assigned to the "Requested for" user of the catalog item as the configuration item(Affected CI) in the catalog task that gets gen...
Need to get future expiry date in reports
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
After business rule is not running when a field is auto updated by the system
Hello, I have a field "A" that must be updated when the value of the field "B" is updated (both fields are in the same table), to do this I created an after business rule that runs each time the field "B" is updated and it puts the needed value for t...
Resolved! How can we start the flow from beginning if the approval is reject in change
Hi All,Please help me on the below requirement. When change approval is reject on the first level the state should set to New and the flow should start from the beginning. In workflow we can give the connector to the beginning of the flow activity bu...
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