Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Email to send when scheduled job fails

Hi All, I have a table which contains number records updated in two tables in 24 hours. This is a scheduled job which runs once a day and create new entry with number of updated records.Now I need to send email when scheduled job fails . How this can...

Resolved! Current version of the instance

Hello, Where we can verify the Current version of the instance? I need to see the check on which version my instance is running on? Any help will be appreciated. Thanks!

Suraj02 by Tera Contributor
  • 2124 Views
  • 5 replies
  • 5 helpfuls

Multiple reference field entries

Hello,I have a reference field on a service catalog item. It is a reference table that is tied to the users. Is there a way to make it so that I can have multiple entries in that field, or can only one be allowed? I want to use this field for a CC: f...

tgcorbin by Mega Contributor
  • 5927 Views
  • 7 replies
  • 8 helpfuls

Resolved! Reporting on historical data in ServiceNow

I hope I am asking this in the right forum. If I use the general search on the top right side of the ServiceNow window for Incidents and pick a random incident and open the incident. I can view all the work notes in that incident on the order they we...

KASDIT by Tera Contributor
  • 3134 Views
  • 4 replies
  • 2 helpfuls

Task attached to one catalog task should reflect in other

Hi friends,I am working on RITM workflow.During entire flow, I am creating 5 catalog tasks one after the other for 5 different groups. My requirement is that when a group attaches a file to catalog task then the same file should be attached to other ...

Asmita7 by Tera Expert
  • 950 Views
  • 5 replies
  • 1 helpfuls

Resolved! To check checkboxes based on field values

Hi Community, When user selects some variables values as approved from the dropdowns on catalog task, i want to check some checkboxes on the cmdb_ci form.For e.g., if xyz is selected as approved from the dropdown list, then it should check xyz checkb...

Copying string field value into reference field

Hi There, Greetings!!! I am copying records from Table A to Table B on condition If field of Table C is set to "Selected"I have a requirement to copy string value "Number" which is on Table A to reference field "CWD Number" on Table BI have written a...

Tejas12_0-1703670376463.png Tejas12_1-1703670400503.png
Community Alums by Community Alums  
  • 2570 Views
  • 19 replies
  • 8 helpfuls

Emails aren't being received from external addresses

Normally, emails are sent to servicedesk@xxxxx.com and auto-forwarded to the SNOW instance email address.Internal emails are being received with no issue, but when receiving external emails, the @xxxxx.com address is receiving the email, but it gets ...

EzraK by Tera Contributor
  • 1333 Views
  • 2 replies
  • 0 helpfuls