ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! reference qualifier conditions based on form view.

Hi experts,We have a requirement to apply reference qualifier for a reference field based on for form view. We have 2 views for location table say A & B. The reference qualifier specified on the Dictionary entry should be applicable only for view A a...

si21 by Tera Guru
  • 789 Views
  • 5 replies
  • 1 helpfuls

Event fired but notification not sent in servicenow

Event fired but notification not sent in ServiceNow, please help me resolve.Created an event in event registry, and called in scheduled job, event is successfully triggered but notification not sent.Event Registry:Notification:Event triggered success...

Sruthi17_0-1692960831507.png Sruthi17_1-1692960859253.png Sruthi17_2-1692961273977.png
Sruthi17 by Kilo Sage
  • 660 Views
  • 4 replies
  • 3 helpfuls

getting import log error

Hi Team,I am working on SSCM integration connector I am able to fetch data but in import set i am fetching too much error which is related to payload. How can I resolve it.please help me 

lucky24_0-1693196189465.png

Additional comments on ritm

Hi all,I want to do these two things when onHold Checkbox is checked on sc_task form:1) Make Additional comments as visible and mandatory2) Shows the "Additional Comments" as long as the checkbox "on Hold" is checked, (non mandatory after first chang...

pandeyved by Tera Contributor
  • 906 Views
  • 4 replies
  • 0 helpfuls

Create multiple RITM dor a single REQ

Hi team, I have a catalog item, where user will attach an excel attachement. this excel file will have the details/columns such as first name, last name, date of joining, city, country.Now once the user attaches the attachment and the catalog item is...

Kalyani35 by Tera Guru
  • 304 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to auto close the knowledge Feeback record which has no comments.

Hi, I have a requirement, when a Knowledge Feedback record is created, if that record does not have any comments mentioned in it (in the Comments field), then the system will close that record after it has been opened.  Auto close feedback that do NO...

suuriya by Tera Contributor
  • 313 Views
  • 1 replies
  • 1 helpfuls

Resolved! conditions help

HI Team , I am creating a report which we need the below conditions Number of cases created and resolved by each agent by agent .help me with the conditions please  

Pramod5 by Tera Contributor
  • 293 Views
  • 3 replies
  • 0 helpfuls

Resolved! Changing a catalog varible to "required" using Flow Designer

Is there a way, using Flow Designer, to change a catalog variable's 'Required' flag? I have some catalog variables that are not required or wanted from the user making a request, but that need to be set by the assigned ITIL user during the fulfillmen...

Category is replacing with subcategory

Hi All, We have few categories and subcategories configured on one table with same name, but if we try to send category on to change_request form system is picking subcategory instead of category but category field should not allow subcategory value ...

Resolved! Need some help

Hi Friends,  How to achieve it ? 

Asmita7 by Tera Expert
  • 1196 Views
  • 3 replies
  • 2 helpfuls