Cannot select the Radio Button using Click Component (Custom UI) in ATF

symonflores_23
Tera Guru

I'm experiencing the same issue with the risk assessment form when using ATF:

 

https://www.servicenow.com/community/servicenow-ai-platform-forum/how-to-select-a-related-links-usin...

 

The problem is that I cannot select any of the choices in the risk assessment, and even the Submit button does not respond to clicks of the ATF.

symonflores_23_0-1752134516813.png

Retrieved Components in ATF:

symonflores_23_1-1752134601748.png

 

Cannot proceed with the rest of steps if risk assessment is not filed.

 

Am I missing something? Or is there any work around for this?

6 REPLIES 6

Sardash
Giga Guru

@symonflores_23  - Can you please try using 'Set field values' test step. You can use it to target the radio button field by its name. Instead of entering a value, you will enter the label of radio button you want to select. 

Hi Sardash, thanks for replying.

 

Since the Risk Assessment is inside related links and would only pop up when click, the Set Values does not work for it.