cat tasks with step based fulfilment

Jack62
Giga Guru

‎04-08-2022 12:47 AM

Morning all

I am using step based fulfilment flow via cat builder and during testing I have a cat item with no tasks or approvals, once created via the portal the RITM goes straight to closed complete. As we are using step based fulfilment is this expected behaviour as it is expecting steps?

I have found the below known error. In our flow, we are not setting the stage at any point, only the state, which sets to closed complete after the sub-flow runs. The sub-flow being used is the OOTB "Service Fulfilment Steps Based Flow" Which I do not want to change 

RITM is set to Closed Complete - Flow Designer - Support and Troubleshooting (servicenow.com)

Can anyone confirm is we have an issue or if the step based workflow is expecting tasks?

Thanks

 

 

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johnfeist
Mega Sage
Mega Sage

‎04-08-2022 06:39 AM

Hi Jack,

Yes a workflow that has no tasks or approvals will just end up as closed.  You will see similar behavior if you have an approval step with no approver.  What is it that you are trying to deliver with no tasks or approvals?

Hope that helps.

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Hope that helps.

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