Hi team, I got a situation here, We have a dublin environment and we have upgraded our dev and qa to Geneva environment.Now we want our dev and QA back to dublin, please let me know is it possible?Also if we clone dev and qa(geneva) environment from ...
Hi all,I am facing a weird issue (or maybe I am wrong).I am trying to run a simple background script to retrieve field values from the tables Asset and Hardware (lets say for example install_status), but the system always return the value "undefined"...
Please suggest the brief answer about this question.How to Enable Edit UI Action button on Incident Related list ?
HelloNew to ServiceNow - I am slowly learning so please be patient'I am trying to as best practise to import assets using "System import Sets" but the only available "Import Set Tables" available are ComputerLocationNotificationUserHow do I get the...
Hello,I have problem with info message. I need to have info message (after clicking Edit... button) for Incident Pending Change related list in change request application. I put code into Edit... ui action (for my related list it's OOB global ui acti...
Hello all,I'm looking to heavily modify the transfer order function to something more in line with our datacenter hardware.I was curious to look and see where I can modify the stages and what triggers what. I was under the impression that there was a...
When an asset is loaded in a form view, the audit history is not automatically populating. The rest of the related tabs load fine. My asset team tells me it used to load automatically. I suspect something was adjusted during an upgrade to Geneva, by ...
What is the best way to "Auto Resolve" Incidents that have been submitted. There is currently an inbound email action that auto generates an Incidents and uses the auto-assignment rule for assigning, however, based on certain assignment groups, wou...
In our Dev Instance I have created a business rule that warns people if they do not schedule an appropriate level of lead time on a normal change request. Potentially I may have to make it so our users can't request approval / submit a change request...
Hi ,I have a requirement to return to 'my open changes' list when we click on submit button on the change form.'My Open Changes' is our custom module where we have applied filer to show all the open changes which are created by the logged in user.Cur...
What is the difference between "u_tags" and "sys_tags"? How do I tag a record with u_tag?
I noticed an issue within Change where Approver Names are repeated 2x's Anyone know why this is happening and how to correct it?
Hi folks,Just wondering if anyone can help with a calculated fields in ServiceNow, In RDBMS system we can create alias fields to achieve this (e.g birthday time = getTime(dob)) , whereas in ServiceNow is there a feature to create a virtual field ...
We are not using discovery but want to begin inputing our Configuration items. We are 90% Vmware and want to enter each of our virtual machines (Windows and Linux virtual servers) into the CMDB. If we add them under the Windows Server class it wants ...
Hi all, your thoughts on the below scenario would help - When i child multiple Incidents to a Parent Incident which has a severity 1, what should be the severity of all the child Incidents will they all be Sev 1 or should they be at a lower severity ...
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