in asset email notification part , needs to trigger a mail if asset recovery changed to upgrade to 'OWNED BY USER' the condition is that , we need to configure 'inactive owned by too , if user is inactive that email trigger needs to return back to ...
I want to prevent a change requestor from being able to approve their own change request. I tried a "before" business rule but it didn't give me the result that I was looking for. The person is a member of the approval group for the particular type...
Users/groups have been updated from LDAP. This used to work, but now the connection seems to be partially broken. Observations:If a new user is created to AD, it is not created to Service-now.com instance.If a new group is created to AD, it is create...
Hello Everyone Can we trigger discovery from a ITSM service catalog item? Else can we trigger a discovery schedule from a ITSM Service catalog item? Thanks!
Hi all, If you have a look on the example look and feels of the mobile app, you will see the a welcome message. See picture: Good Morning, Your Name Here. How can i configure this welcome message?Thanks for your help. Anke
Hi everyone, (and sorry for my poor english, 'll try to be clear). All our tickets are assigned to the same default group. I would like to know, when we sometimes have to change "Assignment group", if it's possible to auto-populate it with a button d...
Hi GuysCan anyone maybe assist or have tried looping through the user's location's parent fields until a match is found?We are going to change the location structure to maybe have 3 to 4 levels of parent values and we want to match a location field o...
I have a requirement to create a PA report for Average time from open to closed. How can I calculate the time taken and then average? Do I need to create another field on the table to get the difference and then build the report ?
Hi, How can we call mail script through quick message??We have created quick message for email and its working fine.but for more customization need to call mail script. Can you please suggest how i can call mail script though quick message? Referen...
Hi,I've read many other posts about this but am not seeing the same results.in Cloning Instances and Update Sets it advises to export update sets to the target instance then import them back. When i do this my update sets can only be previewed or loa...
Greetings FolksI am working on the LDAP integration of my ServiceNow Dev instance and have come to the point where I am setting OU definitions. The Challenge i have is that our AD structure (and the LDAP reflection) has been set up so that our Us...
How to inform guest user that incident ticket is created on his behalf?Guest user just create an incident using inbound email and OOB business rule created a ticket onbehalf of him.Now i have a requirement to inform the guest user that ticket has bee...
What are the Objects we will use in Servicenow on Server and Client side...
I create a ui action and the action name is delete_checked to hide the 'Delete' ui action of table[sys_ui_action] in my table .but how to make my ui action inactive to admin, active to other roles?
I need either a Business rule or UI policy that will allow me to cause a field to become read only unless you have a specific role. I tried using a script from SN but so far I have not gotten it to work. The script was in a business role. function...
