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Implementation Bootcamp Specialist learning new exam

Hi guys,I've seen the Implementation Specialist requirement and change it.The questions are focused on ITSM (Incident, Problem, Change, Knowledge...), but When I made the course it was focused on StartNow, SSO, ...Now, Where Can I learning the argume...

Resolved! New Hardware asset record model category

We import hardware records and automatically create hardware assets from Dell's Advanced shipping notice. They have a Asset category defined as Desktop which I was planning on mapping to a model category of Desktops in ServiceNow. The issue with that...

ncp by Mega Guru
  • 7350 Views
  • 17 replies
  • 9 helpfuls

Resolved! Inbound Email Action condition needed

Hello SN Comm,I have an Inbound Email Action to update an HR Case when it is in Pending Customer state.When to run tab:Type: ReplyConditions: (Currently nothing)Actions tab:Field actions: State TO Work in ProgressScript:gs.include('validators');// Pe...

How to change model category for an asset after it is deployed

When I have created an asset (ex. a powerfull laptop) and have deployed it as a server (multiple model categories).Now I want to deploy it as an office computer, and would like to change the model category to Laptop.How can I change the model categor...

Damhoej by Giga Guru
  • 6715 Views
  • 22 replies
  • 4 helpfuls

Restrict form autofill in browser.

Hi All,I have created a field of email in a catalog item, where user will fill email and an onchange script is working on email. But if a user have autofill property set in browser then the script gets triggered automatically as the field is changed ...

Loki2 by Tera Contributor
  • 2613 Views
  • 1 replies
  • 1 helpfuls

Resolved! Setting filter for change cab

Hi All ,Our cab is scheduled to happen on every Wednesday of the week.We have a requirement to add all change requests moved to Assess state before Close of business (18:00 GMT) or end of day the Wednesday BEFORE the CAB to the cab agenda. We are cap...

ann_1 by Kilo Contributor
  • 1975 Views
  • 3 replies
  • 2 helpfuls

Resolved! Event in Queue State not Processing

I have a custom field "U_scheduled_date" in customer Service case table. I   need to create an event that needs to be fired before 3 minutes of the date time value in the custom field. I have created an event that is currently being queued but the ev...

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Toms V by Giga Contributor
  • 5968 Views
  • 19 replies
  • 4 helpfuls

Resolved! User can't see work notes in activity log

I got note from an end-user who is unable to see the work notes in the activity log.The date/time stamp is there, but the yellow box containing the work notes content is not showing.This is a user-specific issue, since other users can see the work_no...

kenny_vl1 by Kilo Expert
  • 5577 Views
  • 7 replies
  • 1 helpfuls

stage Vs State

Hi All,Can You Explain What Is difference Between Stage Vs State In Service @now?ThanksAshok

ashokgali by Tera Contributor
  • 3869 Views
  • 1 replies
  • 1 helpfuls

unable to fetch value with getDisplayvalue command

Hi , i am trying to fetch open on behalf of user Region value (service catalog form ) and i use the below script , i tried with getDisplayValue() and get value() also , both are not working- can someone please correct/suggest me -Region field is of "...

dpi by Kilo Contributor
  • 1567 Views
  • 6 replies
  • 2 helpfuls

Resolved! Dealing with overlapping schedules

I have a requirement to create on-call schedules for a group for the below :Mon-Fri : 08:30 - 15:30 CSTMon-Fri : 13:30 - 20:30 CSTI create schedule templates for both but using them in on-call schedule throws overlapping errors. Any suggestions how c...

tiyasa by Giga Expert
  • 3126 Views
  • 4 replies
  • 1 helpfuls

Exporting Incident Form to PDF

Hello ServiceNow Family,Coming up with pretty easy question:I am in the Incident form trying to export the form to a PDF but only get 3 fields displayed in the PDF (Attachment).This is working fine for problem and for the Change.Where can i add the f...

Resolved! Label for Variable Set

Been using a label to put at the top of a section of variables on a Service Catalog Item form.   With CSS we color it like a banner and it spans both columns.   However, when I attempt to do this for a group of variables in a variable set, the format...

sgmartin by Kilo Guru
  • 1406 Views
  • 2 replies
  • 0 helpfuls

Task Relationship with Stories

I created a 'Create Story' UI action where you can right-click and convert an incident to a Story with the appropriate fields carried over. This part works fine! My problem is that the team would also like the option to manually go to Related Items, ...

ginab_ by Tera Contributor
  • 1091 Views
  • 2 replies
  • 0 helpfuls