Catalog and workflow

[Aman Mishra]

we create a simple catalog and connect with workflow. i create work flow with approval user or group activity for sc_req_item tables .but when we request from catalog item then approvals shows in sc_req table and not sc_req_item table when we approved in sc_req table then approvals show on sc_req_item table.But some times approvals looks in sc_req_item and some times not . is it config problem?

[Hemanth M1 · Accepted solution]

Hi @Aman Mishra ,

I would check couple of things . (i aasume here work flow is creating on sc_req_item)

1)Check if OOB work in the sc_req table has modified and sending approvals 

2)Check any logic creating (BR./flows/other workflows) are triggering and attaching approvals to sc_req and sc_req_item.

[Hemanth M1 · Accepted solution]

Hi @Aman Mishra ,

I would check couple of things . (i aasume here work flow is creating on sc_req_item)

1)Check if OOB work in the sc_req table has modified and sending approvals 

2)Check any logic creating (BR./flows/other workflows) are triggering and attaching approvals to sc_req and sc_req_item.

[Sandeep Rajput · Accepted solution]

An sc_req is parent of sc_req_item hence the workflow and approvals related to sc_req will trigger first, once it is approved workflow and approvals related to sc_req_item will trigger this is out of the box behaviour for request in ServiceNow.

[Aman Mishra]

great i faced problem from some days