Catalog builder

kali
Tera Contributor

Hi All,

I am using catalog builder to create a catalog item but in the steps i could not see the estimated delivery time as a step in my PDI, can you please help me why it is not coming.But i can see it in the maintain wizard

Thanks in advance

4 REPLIES 4

Tanushree Maiti
Tera Patron

Hi @kali 

 

Catalog Builder does not display or allow setting the Estimated Delivery Time because the platform calculates this dynamically based on the attached  Flow,Workflow, or Execution Plan rather than the legacy static field.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

PoonkodiS
Giga Sage

Hi @kali 

This article describes how to configure the due date and delivery time for catalog items. The configuration method depends on which process engine the catalog item uses:

  • Flow
  • Workflow
  • Execution Plan

How to configure due date and delivery time for catalog items - Support and Troubleshooting - Now Su...

 

-Poonkodi

JithinP
Tera Contributor

Hi @kali 

If you are using the out-of-the-box fulfillment flow "Step Based Request Fulfillment", you will be able to set estimated delivery time while creating your catalog.

JithinP_0-1780307259754.png

 

kali
Tera Contributor

Hi @JithinP 

I am using catalog builder to create catalog items there is days variable on the fulfilment section when flow is selected as step based request fulfilment , how is days variable mapped to the delivery time in the backend catalog item table