Catalog builder
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3 weeks ago
Hi All,
I am using catalog builder to create a catalog item but in the steps i could not see the estimated delivery time as a step in my PDI, can you please help me why it is not coming.But i can see it in the maintain wizard
Thanks in advance
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Request Management
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3 weeks ago
Hi @kali
Catalog Builder does not display or allow setting the Estimated Delivery Time because the platform calculates this dynamically based on the attached Flow,Workflow, or Execution Plan rather than the legacy static field.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Hi @kali
This article describes how to configure the due date and delivery time for catalog items. The configuration method depends on which process engine the catalog item uses:
- Flow
- Workflow
- Execution Plan
-Poonkodi
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2 weeks ago
Hi @kali
If you are using the out-of-the-box fulfillment flow "Step Based Request Fulfillment", you will be able to set estimated delivery time while creating your catalog.
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2 weeks ago
Hi @JithinP
I am using catalog builder to create catalog items there is days variable on the fulfilment section when flow is selected as step based request fulfilment , how is days variable mapped to the delivery time in the backend catalog item table