Catalog client script is not working in portal but working when I do a Try It in maintain items

[Priyanka145]

Hi All,

I have written a catalog client script to display asset information based on requested for field

It is working fine when I do a 'Try It' in catalog item , but not in service portal.

function onChange(control, oldValue, newValue, isLoading) {

      var rfor = g_form.getValue('requested_for');

    var grd = new GlideRecord('alm_hardware');

    grd.addQuery('assigned_to', rfor);

    grd.query();

    if (grd.next()) {

        var asset = grd.asset_tag;

    }

    g_form.setValue('device_information', asset);

}

This is an on change catalog client script written on requested for field.

Please guide

[AnveshKumar M · Accepted solution]

@Priyanka145 Try the below script to clear if the user doesn't have any asset attached in alm_hardware table.

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    var rfor = g_form.getValue('requested_for');
    var grd = new GlideRecord('alm_hardware');
    grd.addQuery('assigned_to', rfor);
    grd.query(setAssetInfo);

    function setAssetInfo(grd) {
        if (grd.next()) {
            var asset = grd.asset_tag;
            g_form.setValue('device_information', asset);
        }else{
			g_form.setValue('device_information', "");
		}
    }

}

Can you please mark my answers helpful and accept as a solution if it helped 👍✔️

[AnveshKumar M]

@Priyanka145 Can you please also mark my answers helpful as it helped you 👍