catalog in draft state after submitting?

Hafila Hatta
Tera Guru

hi. i'm editing a catalog item in catalog builder, and after saving and submitting, it goes back to draft state. tried this multiple times, any idea why? i have to cancel checkout and develop again still cannot publish

1 REPLY 1

Satishkumar B
Giga Sage
Giga Sage

Hi @Hafila Hatta 
please refer the below KB Article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122801

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