We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

catalog in draft state after submitting?

Hafila Hatta
Tera Guru

hi. i'm editing a catalog item in catalog builder, and after saving and submitting, it goes back to draft state. tried this multiple times, any idea why? i have to cancel checkout and develop again still cannot publish

1 REPLY 1

Satishkumar B
Giga Sage

Hi @Hafila Hatta 
please refer the below KB Article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122801

Happy Learning
…………………………………………...................................................................
Please Mark it helpful 👍and Accept Solution !! If this helps you to understand.