catalog item is not opening from portal

pramn
Kilo Sage

‎07-08-2024 05:48 AM

hi All 

one of catalog item is not opening from portal , remaining are opening 

what could be the reason behind it ?

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9 REPLIES 9

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-08-2024 05:58 AM

Hi @pramn 

 

Agree with Anurag, any error ? available for selection? any user crieteria? Any screenshot?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Dr Atul G- LNG

‎07-08-2024 06:55 AM

Hi @pramn 

 

change something in that item and save and then try.

Cache can be a issue here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Krushna R Birla
Kilo Sage

‎07-08-2024 06:03 AM

Hi @pramn 

 

Can you check whether its set to active or inactive. Also, would be great if you share some snapshots if its active and still not opening from portal.

 

If this solution resolves your query, kindly mark it as the accepted solution and give it a thumbs up.

 

Best Regards,
Krushna Birla

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Eric Johnson1
Tera Contributor
In response to Krushna R Birla

‎03-11-2025 10:28 AM

i am having the same issues, the ci is in published state. 

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Eric Johnson1
Tera Contributor

‎03-11-2025 10:56 AM

s i have onload to suppress the Order Button and a script to active the submit button

 

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