Assessing Impact in Change Risk Assessment

kim-lindgren · ‎08-27-2024

There are indications that the plugin Change Management - Risk Assessment can be used to assess not only Risk but Impact. For example, when I run a Risk Assessment on a Change in my PDI, I get the following info message:

Risk has been set to High and Impact remains unchanged.

However I don't see how you can assess Impact? I can open the Change Risk Assessment Category (asmt_metric_category) table and define metrics relative to that, I can also define thresholds on the Change Risk Assessment (change_risk_asmt) itself. But I cannot select whether to measure on Risk, Impact or anything else.

What am I missing here?

Regards,

Kim

Dr Atul G- LNG · ‎08-29-2024

Hi @kim-lindgren

Thanks for pointing out this table, but these are only Risk conditions that work for the OOB Calculate risk UI action, right?

Atul: No, it works with the Risk Assessment plugin as well.

As he explains in the video you linked, most instances use Change Risk Assessment rather than this OOB feature and that is also true in our case. Or can they work together somehow?

Atul: Practically it works together. The screenshot which I shared is something I saw on the Now Learning course and it said, the final risk and impact come from both.

I can tell you that in our instance all of these Risk conditions are inactive.

Atul: If I am not wrong, you need to active the OOTB risk condition as well to determine the right Impact. Enable it in Dev/ PDI and check once.

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Dr. Atul G. - Learn N Grow Together
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View solution in original post

Dr Atul G- LNG · ‎08-27-2024

Hi @kim-lindgren

Greetings!!

There are Risk condition which run in background and populate teh risk value. and if you have plugin installed then also these risk conditions work.

https://youtu.be/0gdkXuN9KFc

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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kim-lindgren · ‎08-28-2024

Hi @Dr Atul G- LNG ,

I have watched the video and it also doesn't explain how Impact can be changed.

The only question I have is how to assess both Risk and Impact based on the Risk assessment.

Regards

Kim

Dr Atul G- LNG · ‎08-28-2024

Hi @kim-lindgren

Via Risk condition impact is getting set :

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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kim-lindgren · ‎08-29-2024

Thanks for pointing out this table, but these are only Risk conditions that work for the OOB Calculate risk UI action, right? As he explains in the video you linked, most instances use Change Risk Assessment rather than this OOB feature and that is also true in our case. Or can they work together somehow? I can tell you that in our instance all of these Risk conditions are inactive.