CATALOG ITEM MIGGARATION ISSUE

[SravyaA]

Hello All,

We have recently move all the hardware catalog class items to new instance from old instance through update sets. Once done while we are verifying the functionality after submitting the request it shows the blank page instant of request number.  

It just display the url like 

https://xxxxbuild.service-now.com/service_catalog.do

Thanks in advance.

Regards,

Sravya.A

[Dr Atul G- LNG]

Hi @SravyaA 

There can be reasons like update set did not capture everything/ issue in existed instance or many. 

My thought

Try to update / repair the catalog plugins once and then see, else better log a Now Support case. 

[Ankur Bawiskar]

@SravyaA 

did you check the page route is configured correctly in new instance?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@SravyaA 

check this KB and it will solve your requirement
In service portal, widget is not redirecting at expected 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SravyaA]

Its not in portal it also working same in backend aswell.