- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2026 09:08 AM
Hello,
In my PDI (Zurich) I was able to create a catalog item with a Multi -Row Variable Set (MRVS) - to add additonal user who may also need this item.
Giving me the following information
- User (reference)
- Email - bot walk to User question (auto -populate)
In my Dev (Zurich) I can not recreate this catalog item with this auto populate functionality.
Can anyone help me recreate this functionaltity in my DEV?
I'm a newbie so a lot of hand holding may be needed
Any & all help will be greatly appreciated
Thank you
Gary
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2026 10:17 AM - edited 04-22-2026 10:18 AM
Hi @Garygman
Under variable set ,use an onChange Catalog Client Script on the User Name variable to automatically populate the Email field.
This can be implemented using either a GlideAjax Script Include or the getReference()
Here is sample code:
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2026 10:17 AM - edited 04-22-2026 10:18 AM
Hi @Garygman
Under variable set ,use an onChange Catalog Client Script on the User Name variable to automatically populate the Email field.
This can be implemented using either a GlideAjax Script Include or the getReference()
Here is sample code:
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2026 11:28 AM
Hello, @Tanushree Maiti
Am I missing something here?
Thanks
Gary
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2026 11:31 AM
No @Garygman , you are on correct path.
Add the catalog client script.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti