Catalog item not showing in portal

[GBS]

I have created a Catalog item but it is not showing on the portal page and has given no user criteria. Can anyone help me on this.

[Siddhesh Gawade]

Hello @GBS ,

Please confirm below mentioned points:

1. Check the catalog item accessiblity. 

2. Open the catalog item in background and you will "Try in portal" option header uisng that where in the portal it is availalable.

3. Ensure that the catalog item is part of a catalog. If it's not part of any catalog, it won't show up on the portal page. 3. The catalog that contains the item must be part of the portal. If it's not, the items in it won't show up on the portal page.

4. The catalog item may have role restrictions. If the user does not have the necessary roles, they won't be able to see the catalog item.

5. The category of the catalog item might be hidden. If the category is hidden, the items in it won't show up on the portal page.

6.Even though you mentioned no user criteria has been given, it's worth double-checking. If there is user criteria, and the user does not meet it, they won't be able to see the catalog item.

Kindly mark the answer ✔️Correct or Helpful ✔️If it addresses your concern.

Regards,

Siddhesh

[Jyoti Jadhav9]

Hi @GBS ,

Please verify the below configuration:

Screenshot1:

    

Screenshot 2:

Please refer to the URL, It might solve your issue.

Please hit the like button if my suggestion has helped you in any way.
Please mark correct if my response has solved your query.

Thanks & Regards

Jyoti Jadhav

[GBS]

the same configuration I have done in my PDI and it is showing in the portal but it is not showing in the client instance

[scott barnard1]

Hi

Create a user criteria with a condition that all users will match. Add to available for. Check using the user criteria diagnostics.

Sometimes it is necessary to have a positive user criteria. Simply leaving it empty can prove problematic.

Regards